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Gmail oauth gives Authentication failure after restarting Thunderbird

SaraT

After many years of using Thunderbird I am now considering ditching it. I am continually getting the Authorisation Failure message when trying to open Thunderbird. Why does this keep happening? It does not happen on my Android devices, just on Windows 11. I have tried deleting all three gmail accounts and re entering them. All is fine until I close down Thunderbird and then open it again. I run Norton 360 and have tried taking off Norton email security, but that didn't work. Any ideas, please?

After many years of using Thunderbird I am now considering ditching it. I am continually getting the Authorisation Failure message when trying to open Thunderbird. Why does this keep happening? It does not happen on my Android devices, just on Windows 11. I have tried deleting all three gmail accounts and re entering them. All is fine until I close down Thunderbird and then open it again. I run Norton 360 and have tried taking off Norton email security, but that didn't work. Any ideas, please?

Upravil(a) Wayne Mery dňa

Všetky odpovede (6)

I am continually getting the Authorisation Failure message when trying to open Thunderbird.

Please post a screenshot of the error. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

This is the message I get for all three accounts:

> All is fine until I close down Thunderbird and then open it again.

So after installing Thunderbird, you are successful in completing the oauth authentication process for all three accounts, but then after restarting Thunderbird you are prompted again?

And if you go to Settings > Privacy > Passwords > Saved Passwords you see the oauth tokens for the accounts, similar to this screen shot?

Do you have cookies and javascript disabled?

Hello Wayne - I have just checked and the two that I have reconnected and the passwords saved.

Cookies are enabled. Not sure about Javascript? How would I check that?

Thanks

SaraT said

Hello Wayne - I have just checked and the two that I have reconnected and the passwords saved. Cookies are enabled. Not sure about Javascript? How would I check that? Thanks


If you are still having trouble, please try https://www.thunderbird.net/en-US/download/daily version 156 - it will install in a separate directory - and let us know how it behaves.

This has been an issue for me for a few days now. Should I even class it as a tech support request or does it deserve to be classed as a bug? I think the latter because it doesn't prevent me from accessing my email accounts. It's just a message at Thunderbird startup. Every time.

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