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Unable to setup Two-step authentication

  • 5 odpovedí
  • 1 má tento problém
  • 103 zobrazení
  • Posledná odpoveď od jonzn4SUSE

cgahley
cgahley
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I am having trouble setting up Two-step authentication.

After I scan the QR code and enter the code, I am presented with below error: Incorrect two-step authentication code

I first tried scanning the QR code using Microsoft Authenticator app, which did not work. I then tried scanning a new QR codeGoogle Authenticator app, which did not work. I then tried to manually enter the secret key into Google Authenticator app, which also did not work. I then tried scanning another new QR code with the Twilio Authy Authenticator app, which also did not work.

Can anyone help to resolve?

Thanks

I am having trouble setting up Two-step authentication. After I scan the QR code and enter the code, I am presented with below error: Incorrect two-step authentication code I first tried scanning the QR code using Microsoft Authenticator app, which did not work. I then tried scanning a new QR codeGoogle Authenticator app, which did not work. I then tried to manually enter the secret key into Google Authenticator app, which also did not work. I then tried scanning another new QR code with the Twilio Authy Authenticator app, which also did not work. Can anyone help to resolve? Thanks

Všetky odpovede (5)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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See this thread. https://support.mozilla.org/en-US/questions/1481639#answer-1698174

cor-el
cor-el
  • Moderator
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Did you make sure that the time/timezone is correct on all devices as the TOTP is only valid for thirty seconds, so even a small offset makes the code invalid?

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cgahley
cgahley Autor otázky
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cor-el said
Did you make sure that the time/timezone is correct on all devices as the TOTP is only valid for thirty seconds, so even a small offset makes the code invalid?

As far as I can see the time and timezone on all devices are the same.

cgahley
cgahley Autor otázky
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jonzn4SUSE said
See this thread. https://support.mozilla.org/en-US/questions/1481639#answer-1698174

Thanks for sharing. It is the exact same issue I am experiencing too.

jonzn4SUSE
jonzn4SUSE
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What OS? What version of Firefox?

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