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Intel e-mail servers

Have used a Onetel e-mail account for a number of years. Occasionally, the outgoing server drops out so messages can't be sent only received. When trying to reconfigure… (read more)

Have used a Onetel e-mail account for a number of years.

Occasionally, the outgoing server drops out so messages can't be sent only received.

When trying to reconfigure with correct port numbers etc it will never reconnect straight away and there is always a long process to get it up and running again which always seems different every time.

I can never manage this by myself and always have to get help in. This has baffled the best brains in the business so any help or advice gratefully received.

Asked by fvn8r98zn9 1 day ago

Last reply by Matt 22 hours ago

"Read" emails have disappeared

All of our "read" emails, --from all of our accounts -- have suddenly disappeared. All of the folders and subfolders are still present. We still get new email, but as s… (read more)

All of our "read" emails, --from all of our accounts -- have suddenly disappeared. All of the folders and subfolders are still present. We still get new email, but as soon as we read it, it's gone. We have had these same email accounts for years and have not made any changes. In Account Settings --> Synchronization & Storage --> "don't delete any messages" is checked. "Read" messages are still on our server.

So, 1) Why did this happen? 2) Is there any way we can get our messages back in Thunderbird?

Asked by nonpsvdl 6 days ago

Last reply by Matt 23 hours ago

My tbird account on my own website causes my hosting company to block my ip about once a month for the last 6 month

For the last 6 months, my ip gets blocked from my website server about once a month. This causes me to locked out of my website until inmotion unblocks my ip. It works … (read more)

For the last 6 months, my ip gets blocked from my website server about once a month. This causes me to locked out of my website until inmotion unblocks my ip. It works fine for about a month and then ip blocked again The conversation below was with my hosting company Inmotion hosting

4:35:48 PM) Andrea J.: Looking at the error, I can only see failed logins for alan@wood-r-us.com. (4:36:02 PM) Andrea J.: I have unblocked the IP for you. (4:36:16 PM) Andrea J.: So you should be able to access the server now. (4:36:54 PM) Alan Johnston: Yes my email is working again thanks. (4:36:59 PM) Andrea J.: My pleasure. Was there anything else I could assist with today? (4:37:20 PM) Alan Johnston: What can be done so this does not keep happening about every month (4:38:32 PM) Andrea J.: You will need to locate the device that is having the login issue, (4:39:14 PM) Alan Johnston: That is the only email related to this site and It is me. I use thunderbird and I stay logged in all the time (4:40:11 PM) Andrea J.: Mar 13 15:49:30 ecbiz320 dovecot: imap-login: Disconnected: Connection closed: read(size=720) failed: Connection reset by peer (no auth attempts in 3 secs): user=<>, rip=172.58.1.223, lip=209.182.196.85, TLS: read(size=720) failed: Connection reset by peer, TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits) Mar 13 15:49:31 ecbiz320 dovecot: imap-login: Disconnected: Connection closed (no auth attempts in 0 secs): user=<>, rip=172.58.1.223, lip=209.182.196.85, TLS handshaking: Connection closed Mar 13 15:49:31 ecbiz320 dovecot: imap-login: Disconnected: Too many invalid commands (no auth attempts in 0 secs): user=<>, rip=172.58.1.223, lip=209.182.196.85 Mar 13 15:49:31 ecbiz320 dovecot: imap-login: Disconnected: Connection closed (no auth attempts in 0 secs): user=<>, rip=172.58.1.223, lip=209.182.196.85 Mar 13 15:49:31 ecbiz320 dovecot: imap-login: Disconnected: Connection closed (no auth attempts in 0 secs): user=<>, rip=172.58.1.223, lip=209.182.196.85, TLS: Connection closed, TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits) Mar 13 15:49:32 ecbiz320 dovecot: imap-login: Disconnected: Connection closed (no auth attempts in 1 secs): user=<>, rip=172.58.1.223, lip=209.182.196.85, TLS handshaking: Connection closed (4:40:37 PM) Andrea J.: Looking at the server, the logs shows connection errors. (4:40:56 PM) Andrea J.: You may need to look into ThunderBird to see if there is an update that is needed. (4:41:17 PM) Andrea J.: If your IP is repeatedly being blocked, there is an issue with the mail client's connection.

Asked by alan232 1 month ago

Last reply by Matt 1 day ago

email download times

My emails have large a lapse in time before the downloading catches up. For example right now my last email showing says 6:41 PM when it is actually 9:44 PM. This is co… (read more)

My emails have large a lapse in time before the downloading catches up. For example right now my last email showing says 6:41 PM when it is actually 9:44 PM. This is costing me sales on items I have listed on the marketplace because I have no current notification via emails. Please help.

Asked by lbtowery 1 day ago

Last reply by Matt 1 day ago

Thunderbird Primary Password Help

Hi there, My grandmother on this account keeps receiving a enter primary password alert on her Thunderbird / Bigpond account. We've tried everything and when following … (read more)

Hi there,

My grandmother on this account keeps receiving a enter primary password alert on her Thunderbird / Bigpond account. We've tried everything and when following the prompts to reset (tools > developer tools > etc) it won't come up with the evaluate button or reset button. We've tried the online sources but no success and she can't access her emails on her desktop. Please let me know what we can do !

Asked by sonjonev 4 months ago

Last reply by dpwright44 1 day ago

Deleting TB emails

Previously, for years, selecting and deleting groups of emails took only seconds. For sometime now, the more emails selected to delete as a group causes the amount of tim… (read more)

Previously, for years, selecting and deleting groups of emails took only seconds. For sometime now, the more emails selected to delete as a group causes the amount of time to do so to become longer and longer. Minutes go by. It feels like instead of dealing with all of them at once, it's deleting one at a time, but that's just a guess. What can I do to get back to where it used to be? Thank you.

Asked by Gene54 3 days ago

Last reply by Matt 2 days ago

Why don't I have contact lists?

I've got a Fastmail account, and have set up CardDav according to Fastmail's guide to get set up with Thunderbird. Once my contacts synced, I was unable to see my contac… (read more)

I've got a Fastmail account, and have set up CardDav according to Fastmail's guide to get set up with Thunderbird.

Once my contacts synced, I was unable to see my contact lists in the Thunderbird contacts sidebar, nor can I add a list (the button is greyed out). Is this a known issue? Is it Fastmail specific, or a CardDav thing?

Running macOS 14.3, Thunderbird 115.9.0

Asked by rp13 2 days ago

Last reply by Matt 2 days ago

Still getting anoying pop up

I am going crazy. This message keeps popping up every time I turn on my Thunderbird email program on my Windows 10 laptop! Please see the attached file. I shows you th… (read more)

I am going crazy. This message keeps popping up every time I turn on my Thunderbird email program on my Windows 10 laptop! Please see the attached file. I shows you the popup and what happens when I click on 'Next'. I 'x' it off, and a few seconds later it pops up again. The only way to stop it from doing so is to turn off my Thunerbird program. I like to keep it on so I know when I get emails. PLEASE help me get rid of this. Thanks so much.

Asked by Robbin Hood 2 days ago

Last reply by christ1 2 days ago

Some folders (e.g. 'All Mail on ebailey@phillipslaw.net') cannot be compacted because there is not enough free disk space. Please delete some files and try again.

Everytime I open thunderbird it gives me this message 3 or 4 times: Some folders (e.g. 'All Mail on ebailey@phillipslaw.net') cannot be compacted because there is not eno… (read more)

Everytime I open thunderbird it gives me this message 3 or 4 times: Some folders (e.g. 'All Mail on ebailey@phillipslaw.net') cannot be compacted because there is not enough free disk space. Please delete some files and try again. I have deleted thousands of emails and it still sends this message

Asked by Elizabeth Bailey 3 months ago

Last reply by Wayne Mery 3 days ago

slow response Thunderbird version 115.9.0

for last 3 days Thunderbird has become very slow , after clicking on a message it will take very long tie to read. when I select a message it remains unread. Typing is al… (read more)

for last 3 days Thunderbird has become very slow , after clicking on a message it will take very long tie to read. when I select a message it remains unread. Typing is also very slow .

Asked by cdrpk.sharma 4 days ago

Last reply by Wayne Mery 3 days ago

When I start Thunderbird in the Normal mode, I get the screen you see in Picture #1. Notice the top menu bar.

When I start T'bird in normal mode, I get what you see in picture #1. Notice the custom menu bar at the top. I can still receive emails into the Inbox (but can't see or … (read more)

When I start T'bird in normal mode, I get what you see in picture #1. Notice the custom menu bar at the top. I can still receive emails into the Inbox (but can't see or access them), and I can write an email, access the Address Book, Calendar, etc.

When I then start in Safe mode, with Shift key down, I get what you see in Picture #2. Notice that the custom menu bar at the top is gone. I have to recreate it every time I shut down and restart T'bird. That is unacceptable.

Please advise what I should do to correct this situation. If I can't, then I'm through with Thunderbird (after some 15+ years).

Many thanks, Robert Hawkins

Asked by rehawkpe 3 days ago

Last reply by david 3 days ago

Microsoft Exchange SMTP Issues

Our organization uses GoDaddy which worked fine with Thunderbird until GoDaddy migrated to Microsoft Exchange 365/Outlook. According to GoDaddy, Microsoft does not allow … (read more)

Our organization uses GoDaddy which worked fine with Thunderbird until GoDaddy migrated to Microsoft Exchange 365/Outlook. According to GoDaddy, Microsoft does not allow any of the authentication protocols offered by Thunderbird for SMTP outgoing messages.

Thunderbird has helpfully added a Microsoft 365 option for SMTP settings in the latest update, but when you click that it says that you have to get a third-party paid app called OWL to make it work.

My question to Thunderbird: is this going to be the only answer to this problem or is it being worked on? Background is that the organization I work with has the GoDaddy Account so I have no control over that choice. I've used Thunderbird to keep my email out of the clutches of Microsoft Outlook and would like that to continue. I've also been donating to Thunderbird for years so I'm not opposed to paying. I just don't think I should have to use a 3rd party app for basic functionality.

Asked by Linda Coburn 4 days ago

Last reply by david 3 days ago

Trouble loading Thunderbird

Since the latest update, Thunderbird Beta won't load all the way on the first try. It will "attempt" to start, but hangs up. It will start if I, at that point, go to the… (read more)

Since the latest update, Thunderbird Beta won't load all the way on the first try. It will "attempt" to start, but hangs up. It will start if I, at that point, go to the task manager and end the Thunderbird that has loaded in "Background tasks" and then try to start it again. I wish I could say that this happens every time, but it isn't consistent - just "usually."

Asked by Rick Murchison 4 days ago

Last reply by Matt 4 days ago

Not Responding Error Worse in latest version

Seems that TBird uses ever more internet accesses and therefore I get this error 10+ times a day especially when I open the inboxes...didnt do this last year, so what cha… (read more)

Seems that TBird uses ever more internet accesses and therefore I get this error 10+ times a day especially when I open the inboxes...didnt do this last year, so what changed in the code and please explain the benefit of the change? The internet connection up & down is as its ever been over the last 2yrs. Thank you

Asked by ALBERT72 5 days ago

Last reply by david 4 days ago

The .wales domain appears not to be recognised!

I have two contacts with .wales email addresses, and they receive emails from other people - but when I try to reply to them through Thunderbird the email doesn't even ge… (read more)

I have two contacts with .wales email addresses, and they receive emails from other people - but when I try to reply to them through Thunderbird the email doesn't even get as far as being sent... I attach the error message I get

Asked by sthoselitz 5 days ago

Last reply by david 4 days ago

Stopped getting emails this afternoon

Diagnostic information for administrators: Generating server: TYUPR01MB5253.apcprd01.prod.exchangelabs.com johndavis435@hotmail.com Remote server returned '554 5.2.2 ma… (read more)

Diagnostic information for administrators:

Generating server: TYUPR01MB5253.apcprd01.prod.exchangelabs.com

johndavis435@hotmail.com Remote server returned '554 5.2.2 mailbox full; STOREDRV.Deliver.Exception:QuotaExceededException; Failed to process message due to a permanent exception with message [BeginDiagnosticData]Microsoft Unified Storage is full. QuotaExceededException: Microsoft Unified Storage is full.[EndDiagnosticData] [Stage: DeliverMessage]'

Asked by johndavis435 5 days ago

Last reply by david 4 days ago

can not launch app

after windows update, I am suddenly not able to launch thunderbird. Error message attached, have tried to search website and can not find this error code anywhere? Sugg… (read more)

after windows update, I am suddenly not able to launch thunderbird. Error message attached, have tried to search website and can not find this error code anywhere? Suggestions please? Thank you

Asked by Cynthia 5 days ago

Last reply by david 5 days ago

Thunderbird Quick Filter SLOW

Hello, After update Thunderbird quick filter became very very slow. If you type in quick filter field two words. At the beginning is being shown random results not conne… (read more)

Hello, After update Thunderbird quick filter became very very slow.

If you type in quick filter field two words. At the beginning is being shown random results not connected with typed in words. Then in 30 seconds or later are being loaded correct results. Not possible to use like this. It's local search on normal PC (with CPU AMD Ryzen 5 PRO 4650G, 24GB RAM) filtering must to work fast. Could you fix that issue?

Thank you

Asked by Ludas 5 months ago

Last reply by Wayne Mery 5 days ago

Supernova 115.5.1 issues - messages in wrong folder, slow quick filter, crashes, email links fail (win10)

Supernova has been named correctly. So far it has "exploded" all over. Once again I can not click on an email link and have it open in Firefox. (1) Quick filter doesn't… (read more)

Supernova has been named correctly. So far it has "exploded" all over. Once again I can not click on an email link and have it open in Firefox. (1) Quick filter doesn't seem to work very well any more. It might give me what I am looking for, but when I close it quick filter, it starts putting back messages very slowly one at a time for minutes. (3) I am getting fairly constant messages that it can't write to disk because the disk is full or it doesn't have permissions (both of which are wrong). (4) I have a sub-folder that contains 2022 emails and it has started listing those emails as part of the current inbox and no longer shows them as part of the 2022 sub-folder. (5) And finally it has crashed several time.

This all started when I let the update for Supernova install and it just keeps getting worse. Any suggestions?

Asked by keduncan 4 months ago

Last reply by Wayne Mery 5 days ago