gem.cbc.ca

cbc gem is a Canadian comedy/video program (cbc.gem.ca) which I have enjoyed for years. But recently, they require the subscriber to allow TRACKING in order to enhance t… (read more)

cbc gem is a Canadian comedy/video program (cbc.gem.ca) which I have enjoyed for years. But recently, they require the subscriber to allow TRACKING in order to enhance their viewing experience. Since I don't allow TRACKING on my FireFox browser .... you guessed it. I can't login. The ribbon only says "loading..." continuously, no error message, just "loading..."

Tim Emard timemard@gmail.com

Asked by Timothy E P Emard 5 hours ago

Last reply by jscher2000 - Support Volunteer 5 hours ago

Firefox browser - HW acceleration issues

So, my problem is with HW acceleration in FF. Basically: If its enabled: It causes graphical artifacts in videos [See screenshot]. If its disabled: It brings screen tear… (read more)

So, my problem is with HW acceleration in FF. Basically:

If its enabled: It causes graphical artifacts in videos [See screenshot]. If its disabled: It brings screen tear in to videos and autoscroll [Like if Vsync is disabled in games].

I tried safe mode, I tried reinstall of FF, I tried disabling and enabling extensions. I tried to set Vsync on in Nvidia control panel... the only thing that impact those bugs is HW acceleration in FF.

My drivers are up to date, my browser is up to date, yet there is such trouble.

Any ideas or solutions?

Asked by m.jablonicky2710 6 hours ago

Persistent unusual traffic message and CAPTCHA when using Google in private window?

A few weeks ago I tried installing a Pi-Hole (hardware-based network level ad blocker), removed it shortly thereafter. Since then, I've been getting the "Our systems have… (read more)

A few weeks ago I tried installing a Pi-Hole (hardware-based network level ad blocker), removed it shortly thereafter. Since then, I've been getting the "Our systems have detected unusual traffic from your computer network" screen whenever performing a Google search from Firefox in Private mode, either from the toolbar or from the website. It only happens on Firefox (nothing from Chrome incognito windows), only happens in Private windows, and recurs every hour or so within the same open private window.

I've tried everything to reset my system to baseline to root out the issue, but I'm getting nowhere. Things that haven't worked:

  • setting all VPN and proxy settings to off
  • ensured all DNS settings are set to automatic
  • renewing IP (IPv4 and IPv6, via command window and leaving router/modem unplugged overnight and verifying new dynamic IP assigned)
  • clearing all browser data (cache, history, cookies)
  • disabling all extensions (Ad Block Plus is my only extension)
  • refreshing Firefox (about:support > refresh Firefox...)
  • hard router reset
  • different network device
  • multiple malware scans (all clean)

Is there anything specific to Firefox and how it handles Private connections that might be throwing a wrench here? I'm pulling my hair out.

Asked by trevormead 6 hours ago

I Lose my sync data in firefox !

Hello, I received an email from you asking me to change my Firefox password for account security reasons. When I changed it, all the data synced in Firefox with my email … (read more)

Hello, I received an email from you asking me to change my Firefox password for account security reasons. When I changed it, all the data synced in Firefox with my email was deleted. This upset me greatly because I lost important data and saved websites. Please restore the deleted data. Thank you.

Asked by abd3mobaraki 6 hours ago

My bookmarks

In Polish translation. My tabs were thrown out after the storm that took place in Poland. I have security and the like. Second browser Opera. Everything is saved. I don't… (read more)

In Polish translation. My tabs were thrown out after the storm that took place in Poland. I have security and the like. Second browser Opera. Everything is saved. I don't know why I can't restore the data.

Asked by mastmaqiu1 2 days ago

Last reply by mattc 6 hours ago

Sync Firefox from old PC to new PC

I got my mother a new PC. I'm trying to sync Firefox data from the old PC to the new PC. My mother does not have a smart phone. This isn't syncing PC to smart phone. I… (read more)

I got my mother a new PC. I'm trying to sync Firefox data from the old PC to the new PC. My mother does not have a smart phone.

This isn't syncing PC to smart phone. It's syncing PC to PC. I thought just entering the username/email address and password on the new PC would do it, but it isn't.

[There are still a lot of people who don't have a smart phone and will never understand one.] [If I use my smart phone, it will sync from my data, not my mother's]

Asked by lah0002 6 hours ago

How to disable the Enterprise Roots preference

https://support.mozilla.org/en-US/kb/how-disable-enterprise-roots-preference Hi. I have followed the instructions on the Mozilla site above however this does not work. T… (read more)

https://support.mozilla.org/en-US/kb/how-disable-enterprise-roots-preference

Hi. I have followed the instructions on the Mozilla site above however this does not work. The Enterprise Roots keep reloading after a while.

Any idea how to stop this happening?

I have read many articles on this but nothing works. The E Roots will in initially not reload but eventually after a day or three its back.

Many thanks

Asked by DK2025 4 months ago

Last reply by jscher2000 - Support Volunteer 8 hours ago

How to disable the Enterprise Roots preference

How to disable the Enterprise Roots preference-have tried everything I can find on this issue. In summary, deleting certificate via reg edit but this does not work, have … (read more)

How to disable the Enterprise Roots preference-have tried everything I can find on this issue. In summary, deleting certificate via reg edit but this does not work, have to delete certificate every time I re start windows 11 desk top pc.

Any other advice? Thanks

Asked by DK2025 9 hours ago

Last reply by jscher2000 - Support Volunteer 8 hours ago

Restore bookmark dropdown menu

How do I restore the user-friendly, logical, dropdown bookmark menu? I hate (putting it mildly) having to open a sidebar window every time I want a bookmark not on my "im… (read more)

How do I restore the user-friendly, logical, dropdown bookmark menu? I hate (putting it mildly) having to open a sidebar window every time I want a bookmark not on my "immediate access" bookmark bar. If this cannot be done, how do I regress to a version that has it?

Asked by David Neil 9 hours ago

Last reply by jscher2000 - Support Volunteer 8 hours ago

tab groups

I created a tab group and saved it. After saving I confirmed it was inn the toolbar location. I used it this morning successfully. Just now I closed all my tabs in order… (read more)

I created a tab group and saved it. After saving I confirmed it was inn the toolbar location. I used it this morning successfully. Just now I closed all my tabs in order to shut down. Doing so eliminated the tab group. It is no longer available from the toolbar. What happened?

Asked by Wil 8 hours ago

Stop "Restart required to continue using Firefox" in the MIDDLE OF A WORKING DAY!!!!!!!!!!!!!!!1

If I have to restart my computers when I am in the middle of working because Firefox won't work unless I do, I will find another browser. And yes, I have it set to only … (read more)

If I have to restart my computers when I am in the middle of working because Firefox won't work unless I do, I will find another browser. And yes, I have it set to only update when the computer is not being used, but obviously that does work. Maybe give me the option to set a time to restart?! Like the middle of the night as opposed to the middle of a working day!!!!!!!!!!!!!!!!! Really???????????

Asked by nwiannucci 8 hours ago

Last reply by Agent virtuel 8 hours ago

How to stop Firefox from suggesting login details

On some websites, when logging in, my browser will suggest emails and passwords to log in. How do I turn this off? It's really annoying. It does it in private browsing wi… (read more)

On some websites, when logging in, my browser will suggest emails and passwords to log in. How do I turn this off? It's really annoying. It does it in private browsing windows as well. I've already deleted all passwords and disabled the password manager in Firefox, but it still happens for some reason.

Asked by gibsen 5 days ago

Last reply by jscher2000 - Support Volunteer 8 hours ago

Why in the world am I seeing these tab Groups and Studies I never set up for or approved?

Why in the world am I seeing these tab Groups and Studies After reading some posts on here I went to about:config and browser.tabs.groups.enabled was set to True. I chan… (read more)

Why in the world am I seeing these tab Groups and Studies

After reading some posts on here I went to about:config and browser.tabs.groups.enabled was set to True. I changed it to false. I never set it to True and haven’t a clue to what Tab Groups are and don’t see any reason for me to have them. I only use about 4 tabs and have no use for any more. But I was noticing a Blue square box next to a tab and clicked on it and it said I had a Tab group which I deleted. Don’t know how a tab group was built, I sure didn’t ask for one and haven’t a clue what they are???

While researching this I seen something that about:studies could be the problem. I looked at it and it showed I was or had been in 4 studies!! All of the studies showed completed. I did not join or ask to be in any studies, what is Firefox doing signing me up for studies? I went to Privacy and Security and nothing under Firefox Data Collection and Use is checked including install and run studies. I have people’s secured data on here and if it gets out I could be sued!

I have run 3 full scans of different virus and all is clear. This must be something Firefox is doing without asking me for permission. I did find that browser.tab.groups.enabled was true, so I know FF must have done that during an update and I set it to False. Some post say FF will change it back to True?

What is really strange is the studies, it says they did 4 that are completed, yet it was not checked in the Privacy and Security section. Can't tell when as there is not a date.

These were the studies:

prefflip-push-performance-1491171•Complete hotfix-reset-xpi-verification-timestamp-1548973•Complete hotfix-reset-xpi-verification-timestamp-1548973•Complete pref-flip-screenshots-release-1369150•Complete

Asked by Jer 1 day ago

Last reply by Agent virtuel 8 hours ago