Firefox Community Forum

There is no simple way to add mailto:"mail.proton.me in settings.

I can delete Google but there's no option add an alternative. Settings is looking for an app, not an email provider address. I had to modify handlers.json to make it work.

Currently I am trying to use the firefox built in VPN option. When I hit the turn on it turns on and goes green but I am unable to browse. I suspect this is due to the corporate firewall and content filters that are in place when I am in the office. The firewall team is looking for support as we are unable to find out what access is needed to be open for this service to work. What IP's does the service connect to for access? What ports are use for setting up that browser level VPN? Is their any application or urls that should be allowed? If documentation for what access is needed to be opened on a corporate firewall would be appreciated. We have searched extensively and cannot find the information other than this runs by Fastly. We cannot find ports/urls/ips that are needed.

Thanks Chris.

Hi, I’m having trouble playing Prime Video in Firefox on my 2023 MacBook Pro. The video freezes, or I get a “Video unavailable” message. It happens both on primevideo.com and when I open Prime Video from Amazon’s website.

Prime Video plays normally in Safari on the same Mac. In Firefox, I’ve tried restarting my Mac and router, turning off my VPN, testing in a Private Window and Troubleshoot Mode, and updating Firefox. “Play DRM-controlled content” is enabled, and Widevine Content Decryption Module is listed and enabled. I also found that media.eme.enabled was set to false and changed it to true, but the problem remains.

Could you help me determine why Prime Video won’t play in Firefox and what I should try next?

Firefox version: Version 158.0 (64-bit) macOS version: Sequoia 15.8.1

Thanks so much.

amazon.com works. but amazon prime videos hangs up -- the first page htat comes up always has an add and a watch now button. instead of getting the arrow to watch, i get a rotating pizza and it never loads the video

My Firefox auto updated to version 158.0 the other morning and since then, the Twitch video player fails to work. I'll try to watch a stream, but the video player will stay black with a constant "buffering" icon. There was no issue the night prior, before my browser updated.

I've tried watching Twitch on another browser and had no issues.

Here is a video which would demonstrate it best: https://youtu.be/MpHX4Ep-IMM

These two comparison are made between Firefox 158.0 (64 bit) in Troubleshoot Mode and Brave 1.97.59 (64 bit), on Windows 10, version 22H2. I use the 30MB Big Buck Bunny version on test-videos.co.uk site, Firefox seems able to load the 1MB, or 2MB version pretty smoothly, but higher than that, it starts to stutter, for some reasons I cannot understand.

(Most results I can find online tell me to "disable hardware acceleration", but I have been turning that setting on and off multiple times without seeing any changes)

Ironically, videos on Youtube can load normally without issues. It just seems any embedded videos would behave oddly like this, which I encounter most often on Discord.

Please, I would appreciate any insights. I can provide additional information if needed. Thanks in advance.

No videos play. I created a brand new fresh profile, but that didn't help. It seems like maybe there was a recent update, because they worked before.

On tubi it says the widevine crashed and I submitted a crash report for it.

I can't to play the free videos of the moon like this one: https://commons.wikimedia.org/wiki/File:0491_Moon_Travel_01_30_24_00.webm

I am unable to uninstall firefox from the computer because I don't have permissions to do that.

I was hoping someone would have a simple suggestion that could fix it.

My PC is a desktop.

If I am using Firefox Private Browsing and download (and save) a jpg, it gets deleted when I close the Firefox private window. I save the file as 'image001.jpg' or whatever...

I can copy the saved jpg to a different directory (prior to closing Firefox) and that file does not get deleted, however the original saved jpg get deleted the moment I close Firefox.

I'm just surprised, as it seems to me that this shouldn't happen even if private viewing...

I should have the right to choose the downloads I want to keep, Instead, I get no choice! Look, I appreciate the safety and protection You give me, but I just get used to the system, and, a new download has arrived, and I'm not sure I want, or need it! I want that option, Please! I had SecureIE for many years, and I found it to be the best Browser available. If I could get it for w-10, I would! I'm not angry, just dissapointed!

    I hope we can reach an agreement on this!  Thank You for accepting this!

How can I prevent other sources from bypassing my Firefox/Mozilla downloads and installations? I once had a secure Firefox account. Now every time I update or reinstate there is a possibility that it will be violated in the future without my direction or approval? HELP