How do I get help when help and forums do not help

Most of the questions I have are either not answered at all or not answered in help or in forums and I'm unaware of any responses to questions I've asked. Isn't there an… (read more)

Most of the questions I have are either not answered at all or not answered in help or in forums and I'm unaware of any responses to questions I've asked. Isn't there any way to get support from a live person? My questions are often quite complicated. When I ask a question, I get dozens of answers that have nothing at all to do with my question and I don't have time to look thru all the answers. When I do see an answer that might be relevant, it either isn't or the answer is far too technical.

For example, I have no sent folder. Cant understand answers that tell how to create one. Need to be able to save my sent messages. Having to cc myself to get a copy of a sent message - stupid situation.

I am switching from Outlook to Thunderbird because of complicated problem with Outlook. Got garbage when imported csv contact file and can't find how to delete a large number of contacts. Reluctant to use your specific Outlook import in case it brings the Outlook problems along.

Really need help with lots of things making the transition. 'bold text'

Asked by caffreyc1945 9 hours ago

Last reply by caffreyc1945 6 hours ago

Search like Eudora

Is there an extension or add-on that can search like the old Eudora does? The default search does not seem to search thru headers or all email messages This is important … (read more)

Is there an extension or add-on that can search like the old Eudora does? The default search does not seem to search thru headers or all email messages This is important for us when we need to find the Senders IP numbers so we can ban the spam emails

Asked by RSH Web Services 7 hours ago

How to handle Local Folders

Hello I am setting up a new Windows 10/11 Computer, with new virgin Thunderbird installation. My "old" TB mails on the "old" computer I would like to migrate to my new "L… (read more)

Hello I am setting up a new Windows 10/11 Computer, with new virgin Thunderbird installation. My "old" TB mails on the "old" computer I would like to migrate to my new "Local Folder" and keep it for future reference (archived in read mode, but keep it accessible with the search function). How, and what do I have to move with the window explorer to the new W10/11 computer. I was reading up a lot but I am rather confused now. Thanks for helping

Asked by amey2 20 hours ago

Last reply by amey2 7 hours ago

Issues with bank of america online account using Firefox

For years I have used Firefox to access my Bank of America online account. I am also using Quicken kinked to Bank of America. Today, when logged into bank of America, e… (read more)

For years I have used Firefox to access my Bank of America online account. I am also using Quicken kinked to Bank of America. Today, when logged into bank of America, every action I take results in being sent back to the sign on screen. After clearing with Quicken Support as requested by BOA, I was directed to use a different browser which worked normally. I was told by BOA that the issue was with Firefox.

Asked by rldj 12 hours ago

Last reply by rldj 7 hours ago

My Spam folder has disappeared

My email provider calls its junk folder "Spam". Many years ago I had to set up accounts tied to this provider (IONOS) to have a Spam folder. Otherwise, account would not … (read more)

My email provider calls its junk folder "Spam". Many years ago I had to set up accounts tied to this provider (IONOS) to have a Spam folder. Otherwise, account would not imap correctly to the mail server. Today I noticed that my Spam folder is not there. When I try to create a new folder, TB won't allow me to create one with the exact name "Spam," as if the folder were already there. What is going on?

Asked by Richard M Rubin 7 hours ago

Godaddy Emails in Thunderbird

I have imported my GoDaddy Emails into Thunderbird. I am able to receive emails but I am not able to send anout emails so I believer my outgoing settings must be incorre… (read more)

I have imported my GoDaddy Emails into Thunderbird. I am able to receive emails but I am not able to send anout emails so I believer my outgoing settings must be incorrect. Can someone help me. Thanks / J

Asked by jan184 7 hours ago

Shortcuts no longer navigate to URL

I'm a fairly heavy shortcuts user, and recently within the last couple weeks, they've stopped navigating to the intended page. When you click them the shortcuts and the i… (read more)

I'm a fairly heavy shortcuts user, and recently within the last couple weeks, they've stopped navigating to the intended page. When you click them the shortcuts and the iOS keyboard close, but the browser does not navigate. How can I fix this?

Asked by blissdev 8 hours ago

Installation Extension in Firefox Windows 11

I cannot locate Adobe Acrobat extension to install in Firefox, v143, operating within Windows 11. I had previously been able to install this extension in Firefox operati… (read more)

I cannot locate Adobe Acrobat extension to install in Firefox, v143, operating within Windows 11. I had previously been able to install this extension in Firefox operating within Windows 10.

Asked by Neal Zislin 8 hours ago

browser set up and Youtube issues...suspect update

!. link to youtube only flashes then plays only audio. Full video requires opening link in a new private browser window 2. Typing into search bar for Duck Duck Go in ne… (read more)

!. link to youtube only flashes then plays only audio. Full video requires opening link in a new private browser window

2. Typing into search bar for Duck Duck Go in new tab page types directly into active bar...

3. Active bar is no longer at the top but is in Bookmarks toolbar...

I suspect some update problem.

Asked by Susie 5 days ago

Last reply by Susie 9 hours ago

Collections missing from home page

I am able to save tabs to collections. However, there is no collections section on my homescreen, despite support articles and questions indicating it should just be ther… (read more)

I am able to save tabs to collections. However, there is no collections section on my homescreen, despite support articles and questions indicating it should just be there. When I turn shortcuts and stories on, they still do not appear. How do I make collections show up?

Asked by Felderburg 9 hours ago

Не открывает предыдущую сессию

Mozzila не открывает предыдущую сессию, соответствующая галочка в настройках стоит. Я пробовал разные способы, указанные в часто задаваемых вопросах. В том числе с подмен… (read more)

Mozzila не открывает предыдущую сессию, соответствующая галочка в настройках стоит. Я пробовал разные способы, указанные в часто задаваемых вопросах. В том числе с подменой данных в папке sessionstore-backups: запускал браузер - находил эту папку - вставлял нужный файл .jsonlz4 - перезапускал браузер. В таком случае все мои вкладке были на месте НО после закрытия-открытия браузера сессия снова сбрасывается. При очистке браузера, появлялась кнопка "восстановить предыдущие вкладки", восстановление происходило, НО закрыл-открыл браузер - и снова пусто. Пробовал удалить браузер и установить снова - та же проблема. После запуска, если открыть журнал - в разделе недавно закрытые вкладки, недавняя история поиска - пусто, как будто предыдущей сессии вообще не было. Как исправить эту проблему? Примечание - мои закладки, введённые пароли и расширения на месте.

Asked by Aeternamvacuum 9 hours ago

Re-load tabs

Even though I have settings set to load previous tabs when Firefox is started up but when it is restarted it doesn't load the tabs. This has only occurred the last few da… (read more)

Even though I have settings set to load previous tabs when Firefox is started up but when it is restarted it doesn't load the tabs. This has only occurred the last few days. My solution is to select "reopen all windows" which does what I want but also opens several other versions of Firefox. Noteworthy, confusing, but probably not associated: In the course of trying to work through this, I have had a baseball playing on Chrome. I ended up closing out Chrome but the baseball game audio continues even though the Chrome appears to be closed on the taskbar.

Asked by eric13 10 hours ago

Continuing spurious 502 Bad Gateway error

I am having a problem with a 502 Bad Gateway error which will not go away. There was originally a real problem, but it has been cleared up. I am trying to access an e-b… (read more)

I am having a problem with a 502 Bad Gateway error which will not go away. There was originally a real problem, but it has been cleared up. I am trying to access an e-book on Libby from my local library site when the error occurs. The link works without any problem in Microsoft Edge. It used to work in Firefox as well, until the temporary problem occurred. I have clear my Firefox cache, but this has not resolved the problem. Somewhere Firefox has stored something which is creating this spurious error, but I have been unable to find it. Any suggestions would be very much appreciated.

Asked by orders53 10 hours ago

Can't Address new messages

I've installed Thunderbird on new computer, and moved over from the old computer emails and Address Books (including customized ones). But when I start a new message, I … (read more)

I've installed Thunderbird on new computer, and moved over from the old computer emails and Address Books (including customized ones). But when I start a new message, I can't get any e-addresses to appear in the To box.

What do I need to do to access Addresses?

Asked by jbaumann-msd 1 day ago

Last reply by jbaumann-msd 10 hours ago

Hardware acceleration doesent recognized and doesent working(lags while scroling and in video on archlinux + nvidia proprietary driver + wayland)

Hello! Today I stuck with problem in my system: after minor package update, hardware acceleration was broke. In past, I stuck with same problem after total pc upgrade (AM… (read more)

Hello! Today I stuck with problem in my system: after minor package update, hardware acceleration was broke. In past, I stuck with same problem after total pc upgrade (AMD -> NVIDIA GPU, another might be unnecesary), and somehow I fixed it, but i dont remember what exactly fixed it. Can someone please help me turn hardware acceleration on this time? My searching the key arround didn`t helped, but i found in about:support line which notes that firefox unrecognized my videocard etc. My specs: kernel: 6.17.1-zen1-1-zen driver: nvidia-dkms-580.95.05-1 videocard: GTX 1080 TI DE: gnome 49 with Wayland

Steps that i have tried: Tried to make all as wrote in archwiki Tried to install an nvidia vaapi implementor Made some random steps from internet, without effect(maybe thats why hardware acceleration doesent work??)

theres also about:support page attached

Asked by andriy_6754 10 hours ago

I cannot log into my credit union web site. Why

I have an iMac and it will not log into our credit union's web site. When I goo to the log in and enter my password and such, and click on log in, nothing happens. I h… (read more)

I have an iMac and it will not log into our credit union's web site. When I goo to the log in and enter my password and such, and click on log in, nothing happens. I have a Mac Book Air with Firefox on it and it works fine. So does my wife's laptop. But my iMac doe snot work. I can use Safari to log in but not Firefox. Very annoying since I use Firefox all the time.

Asked by 300Guy 12 hours ago