Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 14 views
  • Last reply by cor-el

more options

There is no crash reports present in about:crash (for the frequent crashes I am experiencing)

Firefox, Windows, Antivirus(windows in built) etc are updated

Its happening at different websites. And for the same site, sometimes its working fine. Sometimes if I open gmail, sometimes when I log into my bank website etc. No site in particular, but indeed while loading any link/site. Not when idle.

It will go to a 'No responding state'. And then close program and a restart. Then at the same site, it will stuck.

There is no crash reports present in about:crash (for the frequent crashes I am experiencing) Firefox, Windows, Antivirus(windows in built) etc are updated Its happening at different websites. And for the same site, sometimes its working fine. Sometimes if I open gmail, sometimes when I log into my bank website etc. No site in particular, but indeed while loading any link/site. Not when idle. It will go to a 'No responding state'. And then close program and a restart. Then at the same site, it will stuck.

All Replies (1)

more options

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.