Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Crash ID: bp-9c353bb1-d254-4abe-8375-a6a6c2130316

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

shivendrasingha
shivendrasingha
more options

My Mozilla firefox crashed all the time.. need help.. I am using Version 20 of Firefox OS is Window 8 Pro. Crashed ID..bp-9c353bb1-d254-4abe-8375-a6a6c2130316

My Mozilla firefox crashed all the time.. need help.. I am using Version 20 of Firefox OS is Window 8 Pro. Crashed ID..bp-9c353bb1-d254-4abe-8375-a6a6c2130316

All Replies (2)

iamjayakumars
iamjayakumars
more options

Update your Java and check it out..


cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable hardware acceleration in Firefox.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.