Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot download updates

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

more options

i still have the 3.5 version every time the next update becomes available i try to update it i download it i see the little window come up and i see it downloading

then the fox  image comes on  and i drag it to the applications folder

and it always says they cant do it because the firefox is in use for every update i get the same an swer

PLZ HELP ME

i still have the 3.5 version every time the next update becomes available i try to update it i download it i see the little window come up and i see it downloading then the fox image comes on and i drag it to the applications folder and it always says they cant do it because the firefox is in use for every update i get the same an swer PLZ HELP ME

All Replies (1)

more options

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.