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Firefox hangs and doesn't close correctly.

  • 3 replies
  • 26 have this problem
  • 5 views
  • Last reply by rjohnson19

Vamalama
Vamalama
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Firefox (3.6.8) works when I first start it. After a while, (could be anywhere between 5 minutes to 2 hours) it won't load any more web pages. I can press the back button and it can go back to the last page, but it won't go forward again. After waiting for the pages to load for over an hour, it still does nothing so I close Firefox. I try to start it up again but it says "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." I have to close it out in Task Manager each time it hangs like this. This happens almost every time I use Firefox.

Firefox (3.6.8) works when I first start it. After a while, (could be anywhere between 5 minutes to 2 hours) it won't load any more web pages. I can press the back button and it can go back to the last page, but it won't go forward again. After waiting for the pages to load for over an hour, it still does nothing so I close Firefox. I try to start it up again but it says "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." I have to close it out in Task Manager each time it hangs like this. This happens almost every time I use Firefox.

Modified by Vamalama

All Replies (3)

rjohnson19
rjohnson19
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If you close Firefox, then start Firefox in Safe Mode, does the problem still occur? For instructions on starting in Safe Mode, see Diagnose Firefox issues using Troubleshoot Mode.

If Safe Mode does, work, a possible culprit might be AFI News Headquarters Toolbar. Try disabling that without Safe Mode and see if the problem reoccurs.

Vamalama
Vamalama Question owner
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I tried running it in safe mode and I disabled all my addons and I still have the problem.

rjohnson19
rjohnson19
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Sorry for not replying, I didn't get an email notification of your reply.

You can also try a new profile: See Managing Profiles.

Other possible reasons for a hang on exit, such as interference from security software, can be found here: https://support.mozilla.com/en-US/kb/Firefox+hangs#Hang_at_exit