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I have tried many, many times to install FireFox

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  • Last reply by cor-el

lovell1950
lovell1950
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I keep getting this error msg. It all started, I think, when I tried to uninstalled Firefox VPN. None of the suggestions have worked and I really like the browser but I am using Chrome right now. I have uninstalled and reinstalled Firefox numerous times but it won't load up right. THIS IS WHAT I GET:

Gah. Your tab just crashed. We can help!

Choose Restore This Tab or Restore All Crashed Tabs to reload the page/pages.

I keep getting this error msg. It all started, I think, when I tried to uninstalled Firefox VPN. None of the suggestions have worked and I really like the browser but I am using Chrome right now. I have uninstalled and reinstalled Firefox numerous times but it won't load up right. THIS IS WHAT I GET: Gah. Your tab just crashed. We can help! Choose Restore This Tab or Restore All Crashed Tabs to reload the page/pages.

Modified by cor-el

All Replies (2)

Paul
Paul
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
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I assume that you do not get the Firefox crash reporter if this is merely about tab crashes. Maybe try to open a new window and close the window with the tabs that crash.

This could be a problem with your McAfee security software.

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

Boot the computer in Windows Safe Mode with network support to see if that has effect.