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Not able to sign into sync !

  • 13 replies
  • 1 has this problem
  • 23 views
  • Last reply by McCoy

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Still unable to sign into sync even after selecting " forgot my password " even though I know my password, I then put my email add in " Reset Password " then click on Email link " Create New Password " I then get the message saying " 500 Error " and also " Unexpected Error " on everything I've tried , I've even logged out of every device I have Firefox on and completely uninstalled and reinstalled and also Refreshed Firefox but still not able to " Sign In To Sync " So now I can't access my saved bookmarks and sites on my Mobile phone because I can't sign into sync, everything was fine until I noticed this morning whilst going to update the Sync , that was when i see it wasn't syncing , Please can someone help me to log back in to sync.


Many Thanks.

Still unable to sign into sync even after selecting " forgot my password " even though I know my password, I then put my email add in " Reset Password " then click on Email link " Create New Password " I then get the message saying " 500 Error " and also " Unexpected Error " on everything I've tried , I've even logged out of every device I have Firefox on and completely uninstalled and reinstalled and also Refreshed Firefox but still not able to " Sign In To Sync " So now I can't access my saved bookmarks and sites on my Mobile phone because I can't sign into sync, everything was fine until I noticed this morning whilst going to update the Sync , that was when i see it wasn't syncing , Please can someone help me to log back in to sync. Many Thanks.

Chosen solution

'Good News'

The FireFox Sync has been fixed , I just tested and can now log in on all my devices and re-sync them all :-)

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All Replies (13)

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At the moment there's a Sync "Unexpected error' explosion going on.

'Called for help .......

But we're dealing with different time zones, and it's weekend - it may take a while, so please, hang in there.

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Thank you for the quick response to my question , I hope that this will get resolved soon.

Many Thanks

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just adding this to show you

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BigBadBish said

I hope that this will get resolved soon.

Keeping my fingers crossed .....

Many Thanks

My pleasure - I don't use Sync myself, but I can imagine this being pretty annoying.

Thank you for being patient .....

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BigBadBish said

just adding this to show you

Yes - that's the one  !  :(

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How will us users know when the issue gets resolved ? will we get notified via a email ? or will we get a reply on here.

Many Thanks

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BigBadBish said

How will us users know when the issue gets resolved ? will we get notified via a email ? or will we get a reply on here. Many Thanks

My bet is on a reply here in your thread.

Too bad that this had to happen just when the weekend starts .....

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McCoy said

BigBadBish said
How will us users know when the issue gets resolved ? will we get notified via a email ? or will we get a reply on here. Many Thanks

My bet is on a reply here in your thread.

Too bad that this had to happen just when the weekend starts .....

Tell me about :-( not to worry as I'm off to a BBQ shortly :-) at least I know it's not me that's caused the errors .. Hahaha

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BigBadBish said

I'm off to a BBQ shortly :-) at least I know it's not me that's caused the errors .. Hahaha

Have fun  !

And : NO - you definately didn't cause any of this  !

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Chosen Solution

'Good News'

The FireFox Sync has been fixed , I just tested and can now log in on all my devices and re-sync them all :-)

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BigBadBish said

'Good News' The FireFox Sync has been fixed , I just tested and can now log in on all my devices and re-sync them all :-)

Man, I could kick myself  !

Yesterday I sent everybody this message :

" Things should be back to normal now - would you try again please  ? "

I sent it to everybody - but you .......

I am sooo sorry  !

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McCoy said

BigBadBish said
'Good News' The FireFox Sync has been fixed , I just tested and can now log in on all my devices and re-sync them all :-)

Man, I could kick myself  !

Yesterday I sent everybody this message :

" Things should be back to normal now - would you try again please  ? "

I sent it to everybody - but you .......

I am sooo sorry  !

No problemo dude , I'm just glad it's working again :-)

I've got another issue to which has been bugging me for sometime on the android version of FireFox 61.0.2 can I throw this in whilst I'm here if that's OK with you

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BigBadBish said

I've got another issue to which has been bugging me for sometime on the android version of FireFox 61.0.2 can I throw this in whilst I'm here if that's OK with you

It will be best if you started a new thread - ask a new question (click on the 'Ask a Question' at the top of this page).

This thread has been marked as solved, is about a completely different topic, and chances are that nobody would even look at this thread again.

And this 'dude' may not know the answer to your question .......  :)