Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have the latest Firefox version but my Yahoo and AOL mail won't open.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Scribe

more options

I get an error message from AOL and Yahoo mail that I am not using the latest version when the latest version is installed. How do I overcome outside 'interference'?

I get an error message from AOL and Yahoo mail that I am not using the latest version when the latest version is installed. How do I overcome outside 'interference'?

All Replies (1)

more options

Hi, If you have Tracking Protection enabled, try turning it off: 3-bar menu > Options > Privacy & Security > Tracking Protection.

If that isn't it, try this on one site and if it works do it on the other one as well: Delete ALL references to the website in question. To do that, open the 3-bar menu > Library > History, then click the Show All History link at the bottom of the list to open the History-library window. Search for the website you want to clear by typing its name in the Search History field in the top-right corner, then press Enter. Now in the search results, right-click on the site you want to remove, and select Forget About This Site. (Browsing and download history, cookies, cache, active logins, passwords, saved form data, exceptions for cookies, images and pop-ups for that site will be removed). Give it a minute to complete the deletion, then try the site (not from an old bookmark) again. More - Delete browsing, search and download history on Firefox

If that doesn't help, type about:config into the address bar, press Enter, accept the warning, scroll down the alphabetical list and see if general.useragent.override exists. If it doesn't just close the tab - it wasn't that! If it does exist, then right click > Reset, close the tab and restart Firefox. Now try the sites again.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

Modified by Scribe