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Why does firefox keep crashing?

  • 9 replies
  • 4 have this problem
  • Last reply by cor-el

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My firefox keeps crashing. I'll just be watching a Youtube video or something like that then it will crash. It has done this about 200 times since 30/08/2014. I will submit a crash report, but nothing ever comes of it. When I reopen Firefox, a window pops up and says that Firefox is already open, then when I close that window, another one says my Firefox profile (?) is missing or something like that. Then it opens normally. As well, when I see if it needs updates, it says it's up to date, even though the Firefox website itself says it looks like I'm using an older version of Firefox. On top of that, occassionally Youtube videos will just stop working (the screen will go all fuzzy and say that an error occurred), and lately it seems as though Netflix isn't working properly either, as when I open it it says it failed to load. Once I close an reopen firefox it will work, but I'm not able to browse through all the titles. Thanks in advance for your response.

All Replies (9)

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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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bp-b4e671b3-c359-4079-9b54-ca1402161209	08/12/2016 7:16 PM
bp-00324da8-fa15-499a-b1ef-51e5c2161209	08/12/2016 5:12 PM
bp-d285887b-c14d-43f9-9f9e-259b42161128	28/11/2016 10:36 AM
bp-b5b5251e-9b96-4ea2-8cd9-7325e2161126	26/11/2016 11:01 AM
bp-db50f320-8534-4208-b016-b266e2161125	24/11/2016 6:53 PM
bp-4d600cad-ca1d-4f53-91eb-685e42161120	19/11/2016 7:19 PM
bp-13d82be8-7f32-478f-90d0-0fde02161114	14/11/2016 1:14 PM
bp-8cc28c8b-2bfa-4931-8a28-93c672161109	08/11/2016 5:35 PM
bp-bcf20cd6-9a1c-4c25-be5f-84f5b2161102	01/11/2016 9:52 PM
bp-6a21508e-9eea-42f7-b765-4d8652161101	31/10/2016 6:02 PM
bp-cd1cad30-03ba-409e-817b-5d9472161028	27/10/2016 9:04 PM
bp-3445385f-3062-4d19-be43-53f382161020	19/10/2016 8:41 PM
bp-4509a729-96c7-4a82-af65-eefb12161014	14/10/2016 12:16 PM
bp-d8bd51bb-c96b-4582-a3fa-49cb92161010	10/10/2016 4:50 PM
bp-54489638-5ff7-4401-bf6b-7c0232161009	08/10/2016 8:32 PM
bp-21e360ea-8089-411b-8c16-1b0c32161007	07/10/2016 11:22 AM

Modified by cor-el

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thanks, please update firefox to the latest version first and see if the crashes continue - please provicde new crash report ids in this case...

Update Firefox to the latest release

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When I follow the steps outlined in the linked article it says Firefox is up to date already.

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The crash reports are from a Firefox 37.0.1 version as youcan see if you click the links.

  • Firefox 37.0.1 Crash Report [@ OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | nsTArray_base<T>::EnsureCapacity | mozilla::safebrowsing::HashStore::WriteAddPrefixes ]

You can find the full version of the current Firefox release (50.0.2) in all languages and all operating systems here:

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I updated Firefox as per cor-el's provided link, however now when I'm on websites large portions of the page, if not all the page, will turn black and become unresponsive. In fact, this very page failed to load, so I'm typing this up on Chrome. As well, Youtube videos tend to freeze and crash in a similar manner to before when I did not update Firefox. On top of this, Firefox continues to freeze, albeit without the crashes and for not as long as before. Is there anything else I can try or am I stuck to using Chrome and Internet Explorer? Thanks.

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could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

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Try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect in case your security software is interfering.