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Firefox hang at shutdown, then after a while it sends a crash report

  • 2 replies
  • 3 have this problem
  • 36 views
  • Last reply by nhat_ch

nhat_ch
nhat_ch
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My Firefox often gets hang at shutdown. I already tried to update all (Firefox, Windows 7 Pro 64, plugins). It often hangs, and I have to restart (ending Firefox process from Task Manager doesn't work)

My Firefox often gets hang at shutdown. I already tried to update all (Firefox, Windows 7 Pro 64, plugins). It often hangs, and I have to restart (ending Firefox process from Task Manager doesn't work)

All Replies (2)

guigs
guigs
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Hi nhat_ch, 

I understand that experiencing shutdown hangs is causing Firefox to no longer work due to the Task Manager not shutting it down. 

In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

nhat_ch
nhat_ch Question owner
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Hi,

Here are the IDs of the last 6 crashes:

bp-4bd01e66-5948-4b69-9df2-0aa1d2150324 bp-0fe183fb-bece-4f88-8dac-3b3c52150324 bp-d1bd4ddb-920c-4360-9f8b-839f62150318 bp-982a1b75-c99f-41b2-8607-167482150314 bp-b262caf2-f411-4570-882d-684542150313 bp-02f998c7-f943-4c1e-ba1c-444982150313