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settings troubleshooting

This article describes how to troubleshoot problems that involve websites reporting that cookies are blocked or disabled.

This article describes how to troubleshoot problems that involve websites reporting that cookies are blocked or disabled. For more information on cookies, see [[Cookies - Information that websites store on your computer]]. __TOC__ = Check cookie settings = Firefox can be set to not accept cookies. To turn on cookies: {for not fx63} #[[T:optionspreferences]] #Select the {menu Privacy & Security} panel and go to the '''Cookies and Site Data''' section. #;{for =fx60}[[Image:Fx60Settings-CookiesAndSiteData]]{/for}{for =fx61, =fx62}[[Image:Fx61settings-CookiesAndSiteData]]{/for} #Make sure '''Accept cookies and site data from websites (recommended)''' is selected. #Make sure '''Accept third-party cookies and site data''' is set to '''Always'''. #*[[Disable third-party cookies in Firefox to stop some types of tracking by advertisers|Disabling third party cookies]] can cause problems with some websites. Always accept third party cookies to rule it out as a cause for your problem. #Click {button Exceptions…}. #Make sure the site you're trying to access isn't listed. #*If it is listed, click on its entry, then click {button Remove Website}. #[[T:closeOptionsPreferences]] {/for} {for =fx63, =fx64} #[[T:optionspreferences]] #Select the {menu Privacy & Security} panel and go to the '''Cookies and Site Data''' section. #;[[Image:Fx63settings-AcceptCookies]] #Make sure '''Accept cookies and site data''' is selected. #Click {button Exceptions…}. #Make sure the site you're trying to access isn't listed. #*If it is listed, click on its entry, then click {button Remove Website}. #[[T:closeOptionsPreferences]] {/for} {for =fx65, =fx66, =fx67, =fx68, =fx69} #Click the menu button [[Image:fx57menu]] and select {menu Content Blocking}. The {menu Privacy & Security} panel of Firefox [[T:optionsorpreferences]] will open. This is where you can view your settings for '''[[Content blocking|Content Blocking]]''', which includes cookies. #;[[Image:Fx65ContentBlocking]] #*If {menu Standard} is selected, this is the default setting and cookies are enabled. #*If {menu Strict} is selected, either choose {menu Standard} to accept all cookies or switch to {menu Custom} and make sure that cookies are not blocked. #*If {menu Custom} is selected, make sure that '''Cookies''' is not check marked. #[[T:closeOptionsPreferences]] {/for} {for fx70} #[[T:optionspreferences]] # Select the {menu Privacy & Security} panel. This is where you can view your settings for '''[[Enhanced Tracking Protection in Firefox for desktop|Enhanced Tracking Protection]]''', which includes cookies. #;[[Image:Fx70settings-EnhancedTrackingProtection]] #*If {menu Standard} is selected, this is the default setting and, except for trackers, all cookies are enabled. For more information, see [[Trackers and scripts Firefox blocks in Enhanced Tracking Protection]]. #*If {menu Strict} is selected, either choose {menu Standard} or switch to {menu Custom}. #*If {menu Custom} is selected, either uncheck '''Cookies''' (this will allow all cookies) or select the setting to only block ''Cross-site and social media trackers''. #[[T:closeOptionsPreferences]] {/for} = Check sites that are blocked from setting cookies = #[[T:Optionspreferences]] #Select the {menu Privacy & Security} panel and scroll down to the '''Cookies and Site Data''' section. #;[[Image:Fx65CookiesAndSiteData]] #Click {button Manage Permissions…}. #*The ''Exceptions - Cookies and Site Data'' dialog box that opens will show you which sites you have blocked from storing cookies. #Make sure the site you're trying to access isn't listed. #*If it is listed, click on its entry, then click {button Remove Website}. #[[T:closeOptionsPreferences]] {/for} = Clear history for that site = The cookies and temporary data already stored on your computer may be causing the problem. Delete them, then test for your problem: #[[T:OpenHistoryLibrary]] #Search for the website you want to remove from your history by typing its name in the '''Search History''' field in the top-right corner and then pressing {for win,linux}{key Enter}{/for}{for mac}{key Return}{/for}. #Then, in the search results, {for win,linux}right-click{/for}{for mac}hold down the {key Ctrl} key while you click{/for} on the site you want to remove, and select {menu Forget About This Site}.{warning}'''All history items (browsing and download history, cookies, cache, active logins, passwords, saved form data, exceptions for cookies, images, pop-ups) for that site will be removed.'''{/warning}<br>{for win}[[Image:History Win6]]{/for}{for mac}[[Image:History Mac6]]{/for}{for linux}[[Image:History Lin6]]{/for} #Finally, close the Library window. = Clear all cookies and the cache = If deleting cookies for the site with the problem did not fix the error, clear all the cookies stored on your computer and clear the Firefox cache: [[T:clearCookiesCache]] <!-- MZ credit --> <br> <br> '''''Based on information from [http://kb.mozillazine.org/Websites_report_cookies_are_disabled Websites report cookies are disabled (mozillaZine KB)]'''''