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Rules and guidelines for using the Mozilla forums

This page includes rules and guidelines for using the forums at Mozilla Support. The rules on post content (no spam, derogatory language, etc.) also apply to Private Messages. See also the [https://www.mozilla.org/about/governance/policies/participation/ Mozilla Community Participation Guidelines](*) and our [http://www.mozilla.org/about/legal.html Legal Notices]. We assume good faith when dealing with violations; we will only warn or ban users who repeatedly or blatantly violate the rules. Administrators have the final say in modifying, interpreting, and enforcing these rules. (*) Contributors can learn more about Mozilla Community Participation Guidelinens by taking this [https://mozilla.teachable.com/p/cpg-training1 CPG introductory course]. {note}'''Note:''' If you observe someone breaking a rule or behaving in a questionable fashion, do not try to deal with it yourself. Alert a forum moderator or administrator by clicking "Report abuse" next to the post. Alternatively, [[Meet the team|contact a community manager]]. For a list of FAQs and issues an Admin can help with, see [[[Attn Admin] How the community can reach an Admin and when you might want to|this article]].{/note} __TOC__ == Subjects covered in the support forum == Posts in the support forum must be either questions about the use of products listed on the [https://support.mozilla.org/ Mozilla Support home page] or else answers to those questions. Users who post about subjects that are not support requests for those Mozilla products will be directed to an alternative discussion forum or to another resource, if appropriate, and the question will be tagged "offtopic". (Contributors: see [[Answering questions on the support forum#w_off-topic-questions|Off-topic questions]].) == Posting support requests == [/questions/new Create one thread] and only one thread for each subject or Mozilla product you need help with. Do not re-use existing threads started by others, even if they are seemingly on the same subject. [/questions/new Ask a new question] instead. {warning} <!-- https://support.mozilla.org/en-US/forums/contributors/713306#post-7524 -->'''Warning:''' Support threads are automatically archived and locked, when they reach a certain age. If you re-use an old thread to ask for help, you might not get an answer.{/warning} == Spam == Users who post [http://en.wikipedia.org/wiki/Forum_spam forum spam] will have their posts removed. If a post that is otherwise appropriate includes links considered to be spam, those links will be removed. == Images and other media == You can add images, such as a "screenshot" of your computer screen. Images or other media added to a support question must help explain a problem with a Mozilla product or a solution to the problem. Inappropriate media will be removed. Note: For basic instructions on creating a screenshot, see the [[How do I create a screenshot of my problem?]] article. == Sensitive information == Don't post any [http://en.wikipedia.org/wiki/Information_sensitivity sensitive information]. Moderators will remove personal information from posts to protect your privacy. == Links == Link to content rather than posting it in its entirety, unless you are the copyright holder or have permission from the copyright holder. '''Do not post links to third-party download sites for Mozilla products.''' Third-parties sometimes fetch the wrong builds, or add malicious software to the download. Moderators may edit or remove links to third-party download sites. '''Do not post direct links to [http://www.fileinfo.com/filetypes/executable executable files].''' Moderators may remove these links to protect users from potentially malicious downloads. (You can post a link to the webpage that contains the file download but it may also be removed if a Moderator finds that the web page content could be harmful or if the web page link is spam.) == Language and conduct == Do not use obscene, lewd, lascivious, filthy, or excessively violent language. Do not harass, insult, taunt, provoke, demean, or personally attack other forum members. Be friendly even if others are not. Do not excessively "bump" a thread (post simply to get a thread to the top of the list). <!-- See discussion before adding this section: == Multiple Accounts == In the past, we have had issues with behavior that did not follow the Community Participation Guidelines within the community that included multiple accounts. Based on those lessons learned from Diversity and Inclusion we have the following recommendations for when to use multiple accounts in the forums. #User testing sites, and posts, that can later be removed or moved to “Lost Threads” or “test” #Community members with multiple roles in SUMO like Moderators who want an account to just participate, Reviewers to view the forum with different permissions, and #Community Locale Leads, as well as users that just want to ask a question or have different professional accounts. #Anonymity for personal privacy #A user who is having trouble signing in to their account might create a new one. If multiple accounts are found to be used for trolling, spamming, phishing for private information, or gaming the helpful votes in the forum, or any other behavior that violates the Community Participation Guidelines, moderators and admins will do their best to understand the full situation before delegating consequences based on [https://www.mozilla.org/en-US/about/governance/policies/participation/ CPGS: Consequences of Unacceptable Behavior] -->