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Forum Response - Platform version is not compatible message
Revision 288259:
Revision 288259 by kelimuttu on
Revision 288313:
Revision 288313 by AliceWyman on
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Common response
Common response
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This is a known issue caused by a corrupted installation after a failed update. The workaround is to uninstall and then re-install Firefox to fix this issue while our team is working on a more permanent fix. You shouldn't lose any data if you download the full installer from [https://www.mozilla.org/firefox/all/#product-desktop-release our official source].
See also: https://support.mozilla.org/en-US/kb/firefox-wont-start-find-solutions#w_xulrunner-error
If you see an error message that the Platform version is not compatible, this is a known issue caused by a corrupted installation after a failed update. The workaround is to uninstall and then re-install Firefox to fix this issue while our team is working on a more permanent fix. You shouldn't lose any data if you download the full installer from [https://www.mozilla.org/firefox/all/#product-desktop-release our official source].
See also [[Firefox won't start - find solutions#w_xulrunner-error|Firefox won't start - find solutions (XULRunner - Error)]]