Compare Revisions
Forum Response - Missing Email
Revision 57934:
Revision 57934 by rmcguigan on
Revision 118511:
Revision 118511 by Tonnes on
Keywords:
thunderbird missing emails
thunderbird missing emails
Search results summary:
Email, missing, where is my mail
Canned response for missing e-mail
Content:
Hi,
I am sorry to hear that you are missing some emails. There are a number of troubleshooting steps we can take to find out why. If there is an error message that occurs please provide that error message in your response.
Are you using IMAP or POP3? This will determine if you can retrieve the old emails off of the old mail server or not.
If you have access to the old computer the profile folder can be added with these [http://email.about.com/od/mozillathunderbirdtips/qt/et_restore_prof.htm instructions]
In the account settings to prevent this from happening again, you can check "Synchroniztaion & Storage" and click the "Advanced" button to see if all of the folders are selected to keep on the local computer. More on this [https://support.mozilla.org/en-US/kb/imap-synchronization IMAP Synchronization]
There is an add on [https://addons.mozilla.org/en-us/thunderbird/addon/get-all-mails/ Get all mail] that may do this function as well.
If the issue is sending or receiving mail please seee this help article for more help [[Problems Sending and Receiving Messages]]
I hope this helps.
Hi,
I am sorry to hear that you are missing some emails. There are a number of troubleshooting steps we can take to find out why. If there is an error message that occurs, please provide that error message in your response.
Are you using IMAP or POP3? This will determine if you can retrieve the old emails off of the mail server or not.
If the issue occurs in Thunderbird on a new computer and you still have access to the old computer, the old profile folder can be added with [http://email.about.com/od/mozillathunderbirdtips/qt/et_restore_prof.htm these instructions]. More info on backing up and restoring profiles is also available in the [[Moving Thunderbird Data to a New Computer]] and [[Profiles TB|Profiles]] support articles.
To prevent this from happening again and when using IMAP, you can check "Synchronization & Storage" in the account settings for the affected account and click the "Advanced" button to see if all of the folders are selected to be synchronized and kept on the local computer. More info on this can be found in the [[IMAP Synchronization]] article.
If the issue is about sending or receiving email, please see the [[Problems Sending and Receiving Messages]] article for more help.
I hope this helps.