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Learn how to troubleshoot and fix printing problems in Firefox.

This article describes how to troubleshoot printing problems in Firefox. For general information about printing in Firefox, see [[How to print web pages in Firefox]]. __TOC__ <!-- Need section describing page settings for new "Tab modal" print UI (100% roll-out in fx86) --> {for not fx86} {for win, linux} = Check Firefox page settings = {for fx82}{note}'''Note:''' Firefox has been gradually rolling out an improved print menu since [[Find what version of Firefox you are using|Firefox version]] 82, so your print settings may be different.{/note}{/for} If a web page prints incorrectly in Firefox: # Click the menu button [[Image:Fx57Menu]] and select {menu Print}. #;[[Image:Fx57menu-Print]] #;The print preview window will appear. # From the print preview window, make sure '''Scale''' is set to '''Shrink To Fit'''. # Make sure the '''Portrait''' orientation is set. # Click {button Page Setup…}. #;The Page Setup window will appear. # From the Page Setup window, click the '''Margins & Header/Footer''' tab. # From the Margins section, make sure the page margins are set correctly (the default setting is '''12.7''' mm, or '''0.5''' in). # Click {button OK} to close the Page Setup window and return to the Print Preview window. # From the Print Preview window, click {button Print…}. #;The Print window will appear. # {for win}Make sure the correct printer is selected in the '''Select Printer''' section and that the '''Print to file''' setting is not selected.{/for}{for linux}Make sure the correct printer is selected.{/for} If you made changes, go ahead and attempt to print the page again. If not, follow the instructions below. {/for} {/for} = Check other browsers and printers = You can see whether your problem is with Firefox, your printer or the website you're visiting: * Check to see whether the page prints correctly in another browser (such as {for win}Internet Explorer or Microsoft Edge{/for}{for mac}Safari{/for}{for linux}Epiphany{/for}). If the page prints incorrectly in another browser also, then: * There might be a problem with your printer.<br>If you have another printer, try printing the page with that printer. If the second printer prints the page properly, update your printer driver from your printer manufacturer's website. * There might be a problem with the page.<br>Contact the website administrator. If the page prints correctly in another browser, follow the instructions below: {for fx89} = Reset Firefox printer settings = #Click the menu button [[Image:Fx57Menu]], click {menu Help} and select {menu More Troubleshooting Information}. #* The Troubleshooting Information page with the address ''about:support'' will open in a new tab. # Go down to the '''Printing''' section and click {button Clear saved print settings}. This will remove all modified print settings in Firefox. {/for} {for not fx89} {for fx83} = Reset Firefox printer settings = #Click the menu button [[Image:Fx57Menu]], click {menu [[Image:Fx57Help]] Help} and select {menu Troubleshooting Information}. #* The Troubleshooting Information page with the address ''about:support'' will open in a new tab. # Go down to the '''Printing''' section and click {button Clear saved print settings}. This will remove all modified print settings in Firefox. {/for} {for not fx83} = Reset Firefox printer setting = Several printer issues can be resolved by resetting Firefox's printer setting: # [[T:aboutconfig]] # In the '''Search''' field, type '''print_printer'''. # Click the Delete [[Image:Fx71aboutconfig-DeleteButton]] button to the right of the {pref '''print_printer'''} preference. # [[T:closeFirefox]] When you start Firefox again, try printing the page that you had problems with previously. {note}'''Note:''' In older versions of Firefox '''print.print_printer''' was the preference name. The old preference name may exist along with the new name. That old preference can be removed by clicking the Delete [[Image:Fx71aboutconfig-DeleteButton]] button. Restart Firefox and print a page after performing the reset. That preference won't reappear. The newer preference will only be available.{/note} = Reset all Firefox printer settings = If the above steps did not work, you may want to reset all of Firefox's printer settings: # [[T:profileFolder]] # [[T:closeFirefox]] # In your profile folder, copy the {filepath prefs.js} file to another folder to make a backup of it. # Open the original {filepath prefs.js} file in a text editor (such as {for win}WordPad{/for}{for mac}TextEdit{/for}{for linux}Emacs{/for}). # Remove all lines in the {filepath prefs.js} file that start with user_pref('''print''' and save the file. If something goes wrong when you open Firefox, close it again and overwrite {filepath prefs.js} with the backup you generated. {/for} {/for}