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Learn how to troubleshoot and fix printing problems in Firefox.

This article describes how to troubleshoot printing problems in Firefox. For general information about printing in Firefox, see [[How to print websites]]. __TOC__ {for win} = Check Firefox page settings = If a web page prints incorrectly in Firefox: # Click the menu button [[Image:Fx57Menu]] and select {menu Print}. #;[[Image:Fx57menu-Print]] #;The print preview window will appear. # From the print preview window, make sure '''Scale''' is set to '''Shrink To Fit'''. # Make sure the '''Portrait''' orientation is set. # Click {button Page Setup...}. #;The Page Setup window will appear. # From the Page Setup window, click the '''Margins & Header/Footer''' tab. # From the Margins section, make sure the page margins are set correctly (the default setting is '''12.7''' mm, or '''0.5''' in). # Click {button OK} to close the Page Setup window and return to the Print Preview window. # From the Print Preview window, click {button Print...}. #;The Print window will appear. # Make sure the correct printer is shown in the '''Name''' field. # Make sure the '''Print to file''' setting is not selected. If you made changes, go ahead and attempt to print the page again. If not, follow the instructions below. {/for} {for linux} = Check Firefox page settings = If a web page prints incorrectly in Firefox: # Click the menu button [[Image:Fx57Menu]] and select {menu Print}. #;The print preview window will appear. # From the print preview window, make sure '''Scale''' is set to '''Shrink To Fit'''. # Make sure the '''Portrait''' orientation is set. # Click {button Print}. #;The Print window will appear. # Make sure the correct printer is shown in the '''Name''' field. # Click the '''Page Setup''' tab. # Ensure that the page margins are set correctly (the default setting is '''12.7''' mm, or '''0.5''' in). If you made changes, go ahead and attempt to print the page again. If not, follow the instructions below. {/for} = Check other browsers and printers = You can see whether your problem is with Firefox, your printer or the website you're visiting: * Check to see whether the page prints correctly in another browser (such as {for win}Internet Explorer{for win10} or Microsoft Edge{/for}{/for}{for mac}Safari{/for}{for linux}Epiphany{/for}). If the page prints incorrectly in another browser also, then: * there might be a problem with your printer. <br>If you have another printer, try printing the page with that printer. If the second printer prints the page properly, update your printer driver from your printer manufacturer's website. * there might be a problem with the page. <br>Contact the website administrator. If the page prints correctly in another browser, follow the instructions below in the following sections. = Reset Firefox printer setting = Several printer issues can be resolved by resetting Firefox's printer settings: {for fx71} # [[T:aboutconfig]] # In the '''Search''' field, type '''print_printer'''. # Click the Delete [[Image:Fx71aboutconfig-DeleteButton]] button to the right of the {pref '''print_printer'''} preference. # [[T:closeFirefox]] When you start Firefox again, try printing the page that you had problems with previously. {note}'''Note:''' In older versions of Firefox '''print.print_printer''' was the preference name. The old preference name may exist along with the new name. That old preference can be removed by clicking the Delete [[Image:Fx71aboutconfig-DeleteButton]] button. Restart Firefox and print a page after performing the reset. That preference won't reappear. The newer preference will only be available.{/note} {/for} {for not fx71} # [[T:aboutconfig]] # In the '''Search''' field, type '''print_printer'''. # [[T:contextmenu]] on the {pref '''print_printer'''} preference and select {menu Reset}. # [[T:closeFirefox]] When you start Firefox again, try printing the page that you had problems with previously. {note}'''Note:''' In older versions of Firefox '''print.print_printer''' was the preference name. The old preference name may exist along with the new name. That old preference can be removed by {for win,linux}right-clicking{/for}{for mac}control-clicking{/for} and selecting {menu Reset}. That preference won't reappear. The newer preference will only be available.{/note} {/for} = Reset all Firefox printer settings = If the above steps did not work, you may want to reset all of Firefox's printer settings: # [[T:profileFolder]] # [[T:closeFirefox]] # In your profile folder, copy the {filepath prefs.js} file to another folder to make a backup of it. # Open the original {filepath prefs.js} file in a text editor (such as {for win}WordPad{/for}{for mac}TextEdit{/for}{for linux}Emacs{/for}). # Remove all lines in the {filepath prefs.js} file that start with '''print_''' and save the file. If something goes wrong when you open Firefox, close it again and overwrite {filepath prefs.js} with the backup you generated.