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If you've run into a problem getting Firefox Sync to work correctly, this article will walk you though the most common solutions.

[[Template:cloudstatus]] If you've run into a problem with Firefox Sync, this article will walk you through the most common solutions. __TOC__ =I set up Firefox Sync but nothing is syncing= Your devices need to be on the new version of Sync in order for them to share information with each other. If any of your devices are still on the old Sync, you must unlink them before setting them up with the new Sync. Please see [[How to update to the new Firefox Sync]] for step-by-step instructions. =I've lost my Sync account information= If you're unable to connect to Firefox Sync because you've lost Sync account information, see [[I've lost my Firefox Sync account information]]. =I'm unable to sync my passwords in Firefox for Android= Passwords will stop syncing in Firefox for Android once the master password has been set. See [[Use Master Password to protect passwords in Firefox for Android]] for more info. =My bookmarks aren't syncing to Firefox for Android= If you have more than 5,000 bookmarks in your Firefox profile, Firefox for Android won't sync them. Some limitations in Android and Sync itself make larger quantities of bookmarks unreliable, so this limit is there to protect your data. = How do I resolve an incorrect name or password error?= If you change your Sync password, you might see this error message on your other devices "''Sync encountered an error while connecting: Incorrect name or password.''" error appears in the bottom error bar. You can update your password on your device by completing the following steps: #[[T:optionspreferences]] #Select the {for not fx56}{menu Sync}{/for}{for fx56}{menu Firefox Account}{/for} panel. # Click {button Sign in} and enter your password in the sign in page. # Click {button Sign in} to sign back in to Sync. = Other devices disconnect when I update Firefox = To improve the Sync service, the Sync data format may be changed when the latest Firefox version is released. This means that any of your other devices which have not been updated will need to be updated in order to keep syncing. See [[Updating Firefox|Update Firefox]] for more information. {note}'''Note:''' After updating, you may need [[How do I set up Firefox Sync?#w_part-2-connect-additional-devices-to-firefox-sync | to reconnect your device]].{/note} {/for} =Firefox Sync shows a "Cookies are still disabled" error message= If you see the ''Cookies are still disabled'' error message, change your permissions for Firefox Accounts to allow cookies. ;[[Image:Sync cookes disabled error]] Here's how to do it: #Go to accounts.firefox.com #Click on the lock icon in the address bar. #Click on {button More Information} button. #Click on the {menu Permissions} tab. #Scroll down to ''Set Cookies'' and select ''Allow''. #Restart Firefox. If this does not help, please make sure that there are no add-ons blocking cookies for accounts.firefox.com. '''For advanced users:''' Make sure ''DOM Storage'' is enabled: #[[T:aboutconfig]] #In the filter search for '''dom.storage.enabled'''. #Make sure the value is set to {pref true}. If not, double-click to change it. #Restart Firefox and sign in once more to accounts.firefox.com. See also [http://kb.mozillazine.org/dom.storage.enabled]. =I can't find my confirmation email= If you cannot find your confirmation email when connecting a device for the first time, please first check your spam filters to make sure that the email wasn't marked as spam. =I exceeded the number of times I can send the confirmation email= Please wait an hour to try to reset your password or send a new confirmation email to add the new device. In the meantime, please check your spam filters and make sure the email account entered is correct.