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Training and cheat sheet for support forum contributors

This article is a great starting point for knowing about everything the typical user wants to know about FIrefox. Look through the article, watch the videos, then come back to this article to further explore each section: [[Get started with Firefox - An overview of the main features]] =Top issues= The top issues you're likely to encounter on the support forums for Firefox are: *[/products/firefox/sync Sync] - Firefox lets you synchronize bookmarks, tabs and your browsing history on other devices. This category lists all the relevant articles to answer the most common questions. *[[Troubleshoot Firefox issues caused by malware]] and [[I found a fake Firefox update]] - oftentimes, users will unknowingly download malware (or a "fake" version of Firefox). =Basics= The following article gives you a great overview of what one can do with Firefox. [[Get started with Firefox - An overview of the main features]] ==Get up and running with Firefox== *[[How to download and install Firefox on Windows]] *[[How to download and install Firefox on Mac]] *[[Install Firefox on Linux]] *[[Update Firefox to the latest version]] ==Firefox Fundamentals== <!--'''Need a video here''' and talk about what's on the home screen, search and browsing--> *[[Address bar autocomplete suggestions in Firefox]] *[[Search the Web on Firefox]] *[[Find and manage downloaded files]] *[[Accessibility features in Firefox - Make Firefox and web content work for all users]] =Beyond the basics / Power user= ==Make Firefox yours== *[[Customize Firefox controls, buttons and toolbars]] *[[Find and install add-ons to add features to Firefox]] *[[Add or remove a search engine in Firefox]] *[[How to set the home page]] =Stay safe with Firefox= The Mozilla community is dedicated to privacy and user choice, so it only makes sense to bring all the privacy goodness from Firefox desktop to mobile: *[[Delete browsing, search and download history on Firefox]] *[[Private Browsing - Use Firefox without saving history]] *[[Content Blocking (formerly Tracking Protection)]] =Accessibility= Firefox has features that make it accessible to all users, including those with low or no vision or limited ability to use a keyboard or mouse. The following are good resources to start with: *[[Keyboard shortcuts - Perform common Firefox tasks quickly]] *Additional resources: **[https://wiki.mozilla.org/Accessibility Mozilla Accessibility Wiki] **[http://www.accessfirefox.org Access Firefox] ** [https://chat.mozilla.org/#/room/#accessibility:mozilla.org Mozilla Accessibility matrix room] ** [https://groups.google.com/forum/#!forum/mozilla.dev.accessibility Mozilla Accessibility Google Group] =Troubleshooting= *[[Refresh Firefox - reset add-ons and settings]] *[[Troubleshoot and diagnose Firefox problems]] *[[Firefox Sync troubleshooting and tips]] *[/products/firefox/fix-problems/crashing Help with crashes] *[https://wiki.mozilla.org/CloudServices/Sync/Client_Log_Debugging Debugging a Sync client log] =Other Resources= Here are other Firefox resources you can check out to get an idea of what's coming: *[https://wiki.mozilla.org/Firefox/Planning] *[https://blog.mozilla.org/futurereleases/] *[https://oneanddone.mozilla.org/en-US/tasks/available/?search=accessibility QA for Accessibilty and Developing Websites] [http://goo.gl/4AyCLL For Contributors Participating in the Contributor Quality Training click here for Chapter 13]