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Support forum contributor training for Firefox OS.

There's a lot to learn about Firefox OS. Don't worry, you don't have to be an expert or even own a Firefox OS phone to help users. This course will help you learn the essentials, so you can dive into the support forums superhero-style. __TOC__ =What will I learn from this training?= This training won't teach you the meaning of life, but you'll be able to: * Learn the essential features of Firefox OS * Know how to handle certain types of questions * Learn about resources for questions you don’t know how to answer =What kind of questions will I see on the support forum?= The questions will vary (how exciting!), but here's what we typically support: * Questions about Firefox OS features (how do I...?) * Help with features that aren't behaving as expected. While we'd love to be able to help with all questions, the following topics are a beyond our scope: * Help with third party apps - in this case, ask users to contact the developer. * Help with their Internet service or data provider - ask users to contact their carrier. We've listed their contact information [Firefox OS carrier support contact information | here] * Hardware - ask users to contact operator or place of purchase. * System updates - partners and carriers are responsible for updates =What will I need to answer Firefox OS questions?= For most questions, you'll just need one (just one!) of the following: * The [https://developer.mozilla.org/en-US/docs/Tools/Firefox_OS_Simulator Firefox OS simulator] on your computer: :[[Image:simulator]] * A [https://www.mozilla.org/en-US/firefox/os/devices/ Firefox OS device] =Firefox OS feature guide= We've condensed all the essentials into this little space. Use this as a starting point for your journey to becoming a Firefox OS superhero. If a particular section interests you, click on the related articles to expand your knowledge and impress your friends. Ready? Let's get to know Firefox OS: ==Basics== ===So? What's Firefox OS anyway?=== Hopefully, you've heard something about Firefox OS. It's a neat, lightweight, mobile operating system. It uses open web technology instead of slow, fancy platforms, so it's faster, more flexible, and presents more options. Some Firefox OS users are using a smartphone for the first time. If they might not be familiar with things like touch gestures. The "first time use" tour should launch when they turn on their phones for the first time, but here's a reference in case they need a refresher: *[[Navigating your Firefox OS phone]] Knowing what version of Firefox OS a user has is useful too. Here's an article to help them figure that out: *[[How do I find what version of Firefox OS I have?]]. Firefox OS has everything you'd expect in a smartphone: camera, communication (email, sms, contacts,) music, maps. While different versions might have varying features, the following are consistent: * [[Use Adaptive Search to discover personalized apps | Adaptive Search]] so you can easily find apps tailored to your search. * [[How to switch between or quit apps]] * [[Listen to the radio on Firefox OS]] * [[Taking Photos on Firefox OS]] * [[How to download and install apps]] * [[Make calls and access voicemail on Firefox OS]] * [[Add, manage and share contacts on Firefox OS]] * [[How to use the Messages app]] * [[Send and manage email]] * [[Accessing maps and local information on Firefox OS]] Here's a handy guide to [[What's New in Firefox OS?]] ===Device limitations=== Firefox OS features are fairly consistent, but there are some low memory devices with limitations: * '''Tarako Devices''': There are some specifics about the Tarako device limitations - ** Apps in the background may close automatically to make room for the application running in the foreground. This is normal. ** It does not support opening PDF files. ** It does not open email attachments larger than 2MB. ===Communications Features (Calls and messages)=== Firefox OS has all the communications features you'd expect in a smartphone. You can email, send text and multimedia messages, and, of course, make regular voice calls. Firefox OS even lets you make group calls, because we all know that the more people are on the call, the merrier it is. Some Firefox OS phones also let you use more than one SIM card. * [[Make calls and access voicemail on Firefox OS]] * [[Add, manage and share contacts on Firefox OS]] * [[How to use the Messages app]] * [[Send and manage email]] ===Settings (or making Firefox OS look or behave a certain way)=== The ''Settings'' menu is where you'll be able to set up or change the way Firefox OS behaves (like sounds, displays, connections or system updates). The [https://support.mozilla.org/en-US/products/firefox-os/settings topic page] lists lots of helpful articles, but here are the ones you might find the most helpful: * Everything related to [https://support.mozilla.org/en-US/products/firefox-os/settings/internet-and-connections Internet, data and device-to-device connections] * [[How to manage dual SIM cards on your Firefox OS phone]] ===Privacy and Security=== Of course, the Mozilla community cares a great deal about privacy. The [https://support.mozilla.org/en-US/products/firefox-os/privacy-and-security Privacy and Security] topic page lists all the useful articles to help users keep their information safe on their phone and on the Web. The most popular features are: * [[How to turn on the Do-not-track feature on Firefox OS]] * [[Set SIM PIN on Firefox OS]] * [[Find My Device - how to locate a lost Firefox OS device]] - only on Firefox OS 2.0 =What resources will I not be able to live without?= Well, okay, your life will go on without these resources, but they'll be really handy while you're answer questions on the support forum. * [https://support.mozilla.org/products/firefox-os Firefox OS knowledge base] * [[Firefox OS carrier support contact information]] * [https://support.mozilla.org/en-US/products/firefox-os/fix-problems Fixing problems] This is the part of the knowledge base where we cover troubleshooting or common questions. [http://goo.gl/IHMtKu For Contributors participating in the Contributor Qualtiy Training for Chapter 11 click here]