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If Firefox keeps crashing when you try to start it, and you can't install the latest update to fix it, a clean install will fix the problem.

{for not fx32}{warning}This article applies only to [[Find what version of Firefox you are using | Firefox version]] 32 and 32.0.1.{/warning}{/for} An update has been released to fix crash issues with [[Find what version of Firefox you are using | Firefox version]] 32 and 32.0.1. If crashes are preventing you from installing the update, a clean install will fix the problem. Here's how to do it: #[[Uninstall Firefox from your computer]]. #Delete the Firefox installation folder (located in one of these folders by default): #*C:\Program Files\Mozilla Firefox #*C:\Program Files (x86)\Mozilla Firefox #[[Image:download firefox win|link=https://download.mozilla.org/?product=firefox-stub&os=win&lang=en-US ]][https://download.mozilla.org/?product=firefox-stub&os=win&lang=en-US Download] a fresh copy of Firefox. <!--Replace the "lang=___" string with your locale--> #Double-click on the downloaded file to start the installation process and follow the prompts. For more information on how to install Firefox, see [[How to download and install Firefox on Windows]] <!--Finding out if this issue applies to Mac and Linux {for mac} #[[Uninstall Firefox from your computer]]. #Delete Firefox from the ''Applications'' folder. #[[Image:mac download|link=http://www.mozilla.org/firefox/new/#download-fx|target='_blank']][http://www.mozilla.org/firefox/new/#download-fx Download] a fresh copy of Firefox. #Select {menu Open with} when prompted by the dialog window. #;[[Image:runfirefox mac]] #In the window that opens, drag the Firefox icon to the ''Applications'' folder. #;[[Image:firefox mac folder]] {/for} {for linux} # Use your distributor's package management system to uninstall Firefox (please refer to their documentation). If that doesn't work, delete the Firefox folder from your ''Home'' folder. # [[Image:download linux|link=http://www.mozilla.org/firefox/new/#download-fx]][http://www.mozilla.org/firefox/new/#download-fx Download] a fresh copy of Firefox. #Select {menu Open with} on the dialog window: #;[[Image:open firefox linux]] {/for} -->