Compare Revisions

This article explains how to create a new "common response" and make it available for use in support forum replies.

This article explains how to create a new "common response" and add it to the list of [[common forum responses|common forum responses]] that are available to contributors for use in support forum replies. __TOC__ == Adding a new forum response == To add a new forum response, simply create a new article. You can use this link: *[/kb/new?title=Forum%20Response]. # Make sure the article is in the "Canned responses" category and that the page title starts with "Forum Response". #Add a link to the new canned response article under the appropriate heading in the [[common forum responses]] article. If no heading is available, add a new one, like this: <nowiki>== Heading under which you want the response to be ==</nowiki> <nowiki>[[Forum Response - Test response|Label you want the response to have]]</nowiki> == Review and approval == Have your submission reviewed by another [/groups/knowledge-base-reviewers KB article reviewer] to minimize errors. Please contact a reviewer or [/user/1036460 Joni] directly if your submission requires immediate attention or hasn't been reviewed in 24 hours. == Other considerations == {warning}'''If a forum response is renamed''', its link in the [[common forum responses]] article MUST be updated with the new title of the response. Otherwise, the canned response itself won't work when you go to use it on the support forum. {/warning} '''Please be careful using wiki markup.''' Keep in mind that certain formatting will show up in the "Forum Response" article but won't work when the response is posted to the support forum. For example, DO NOT use: * "show-for" code, as described in [[How to use For]]. * "styling" markup for buttons and menus: <code>{<!-- -->button }</code> and <code>{<!-- -->menu }</code>. * templates: <nowiki>[[T:Open Add-ons|type=Extensions or Appearance or Plugins]]</nowiki> A list of markup that works in both articles and in forum posts is included in the [[Markup chart]] article. Please only use markup that works in forum posts. '''If you are including images in a forum response,''' try to keep them small. The support forum doesn't reduce a large image to fit the page, like a KB article does. Reduce larger images to a width of 520 pixels or less (500 pixels or less for indented images) using this code: <nowiki>[[Image:YourImageName|width=520]]</nowiki>. Also be aware of [https://bugzilla.mozilla.org/show_bug.cgi?id=1019998 bug 1019998] which adds extra line breaks around images posted to the forums.