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troubleshooting receive send messages isp

Troubleshooting information for if you are having problems sending and receiving messages.

__TOC__ = Cannot Receive Messages = == Is your account configured correctly? == To look at the settings for an account, select Tools | Account Settings, then select Server Settings from the list on the left. The connection to the incoming mail server is configured at the top of the page. [[Image:992c957734e017c49fc78fa508b937ff-1269453233-693-1.jpg]] Your email account provider can give you connection information about their servers (probably on their website). Make sure your account settings match these settings. See also: *[[Configure an Account]] (for instructions on using the New Account dialog for manual configuration) *[[Automatic Account Configuration]] (for creating a new account) *[[ISP Configuration Settings]] == Did your ability to receive mail suddenly stop? Was it working before? == *Check the service status of your ISP. (Many ISPs have a status or alert page on their website.) They may be having technical difficulties. *If your ISP provides a web-based email interface, try to log in and view your mail. If you can see your messages, the problem is probably related to your account configuration. * If you cannot log in to your ISPs web-based email interface, your password may have changed. If so, it must also be changed in Thunderbird. To change your password: ** Open {menu Tools | Options} (Windows) or {menu Thunderbird | Preferences} (Mac) or {menu Edit | Preferences} (Linux). ** On the {button Security} page, click on the {button Passwords} tab and then click {button Saved Passwords...}. ** Click on the relevant account and then click {button Remove}. ** Close and re-open Thunderbird. You will be prompted to enter a new password for the account. == Are you receiving some emails but not others? == * Does your ISP have a spam filter that might be holding or deleting messages on the server? * Have you created filters in Thunderbird that might be mis-filing messages? = Problems Sending Messages = * See [[Cannot Send Messages]]. [[T:ShareArticle|link=http://mzl.la/1fvwV9y]]