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Cannot delete messages
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Revision 141373 by wsmwk on
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This article explains how to fix issues with message deletion caused by a missing or corrupted trash folder.
This article explains how to fix issues with message deletion caused by a missing or corrupted trash folder.
Content:
If you cannot delete messages in Thunderbird, it may be caused by a corrupted trash folder.
Here is how to delete the corrupted trash folder and create a new one:
# First, open your Profile folder:
#*At the top right of the Thunderbird window, click the menu button [[Image:New Fx Menu]], then select {menu Help}, and then {menu Troubleshooting Information}. The ''Troubleshooting Information'' tab will open.
#* Under the '''Application Basics''' section, click on {button {for win}{for not tb52}Show Folder{/for}{for tb52}Open Folder{/for}{/for}{for mac}Show in Finder{/for}{for linux}Open Directory{/for}}. A window with your profile {for not mac}files{/for}{for mac}folder{/for} will open.
# Close Thunderbird.
# Open the {filepath Mail} (or {filepath ImapMail}) folder in your file manager (according to whether you are using POP or IMAP with the affected account).
# Open the folder with your incoming mail server name (something like {filepath imap.googlemail<!-- -->.com} or {filepath pop.googlemail<!-- -->.com}).
# Select the {filepath Trash} and {filepath Trash.msf} files and delete them. In some accounts, these may be named {filepath Bin} or {filepath Deleted}.
# Restart Thunderbird.
#* If you are using IMAP, a new Trash folder will be automatically created by Thunderbird.
#* If you are using POP:
#*# In the folder list, right-click on your account name and select {button New Folder...}.
#*#Enter '''Trash''' as folder's name and confirm by clicking on {button Create Folder}. <br>
The trash will reappear and you will be able to delete mail again.
If you cannot delete messages in Thunderbird, it may be caused by a corrupted trash folder.
Here is how to delete the corrupted trash folder and create a new one:
# First, open your Profile folder:
#*At the top right of the Thunderbird window, click the menu button [[Image:New Fx Menu]], then select {menu Help}, and then {menu Troubleshooting Information}. The ''Troubleshooting Information'' tab will open.
#* Under the '''Application Basics''' section, click on {button {for win}{for not tb52}Show Folder{/for}{for tb52}Open Folder{/for}{/for}{for mac}Show in Finder{/for}{for linux}Open Directory{/for}}. A window with your profile {for not mac}files{/for}{for mac}folder{/for} will open.
# Close Thunderbird.
# Open the {filepath Mail} (or {filepath ImapMail}) folder in your file manager (according to whether you are using POP or IMAP with the affected account).
# Open the folder with your incoming mail server name (something like {filepath imap.googlemail<!-- -->.com} or {filepath pop.googlemail<!-- -->.com}).
# Select the {filepath Trash} and {filepath Trash.msf} files and delete them. In some accounts, these may be named {filepath Bin} or {filepath Deleted}.
# Restart Thunderbird.
#* If you are using IMAP, a new Trash folder will be automatically created by Thunderbird.
#* If you are using POP:
#*# In the folder list, right-click on your account name and select {button New Folder...}.
#*#Enter '''Trash''' as folder's name and confirm by clicking on {button Create Folder}. <br>
The trash will reappear and you will be able to delete mail again.
= recurring problem? =
Here is a Linux script to generate the trash folder every time you start Thunderbird:
<pre>
#!/bin/sh
for f in ./`cat ./profiles.ini | grep 'Path=' | sed s/^Path=//`/Mail/*;do
[ -d "$f" ] && touch "$f"/Trash
done;
thunderbird
</pre>