Compare Revisions

flashplayer player

If the Flash plugin often stops working and you see the message "The Adobe Flash plugin has crashed", this article will help you solve the problem.

The message, "The Adobe Flash plugin has crashed," is shown when the Flash plugin stops working unexpectedly. Reloading the page will often get the video, game or animation to play again. :[[Image:Plugin crash notification Fx21]] '''If the Flash plugin continues to crash, updating to the latest version of Flash may fix the issue.''' This article explains how to update Flash and other possible solutions. __TOC__ = Update Flash = The latest version of the Flash plugin should perform better and crash less often. To check if Flash is up to date, visit [http://www.adobe.com/software/flash/about/ Adobe's test page]. '''If it says you have an outdated version of Flash, install the latest version manually using the steps below.''' [[T:updateflash]] = Disable hardware acceleration in Flash = Many Flash problems can be resolved by disabling hardware acceleration in your Flash Player settings (Adobe's [http://www.adobe.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has details). To disable hardware acceleration in Flash: [[T:DisableHWAflash]] {for win7,win8,win10} = Disable Flash protected mode = {warning}'''Important:''' The following solution does not apply to the [[How do I tell if I have the 32-bit or 64-bit Firefox?|64-bit version of Firefox]].{/warning} Adobe's [http://blogs.adobe.com/security/2012/06/inside-flash-player-protected-mode-for-firefox.html Flash protected mode] can cause hangs or plugin crashes for some users. To disable it, follow these steps: {warning}'''Warning:''' Protected mode is an Adobe Flash security feature that is turned on by default. Turning off Flash protected mode disables a security protection.{/warning} # [[T:Open Add-ons|type=Plugins]] # Find '''Shockwave Flash''' in the list of plugins and click the {button Options} button. #Remove the check mark from '''Enable Adobe Flash protected mode'''. <br>[[Image:Fx38-UI-AdobeFlash-protected-mode]]<br>_{'''Note:''' To learn more, see the [[Adobe Flash protected mode in Firefox]] article.} # Click the menu button [[Image:New Fx Menu]] and then click Exit [[Image:Close 29]] to completely close Firefox, so that the change can take effect. # Restart Firefox. {/for} = Other solutions = *The Flash plugin could be crashing because of an extension, theme or hardware acceleration in Firefox. To see if one of these is causing the problem, go through the steps in the article [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]. *For more help with Flash problems, see [[Flash Plugin - Keep it up to date and troubleshoot problems]].