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Extension support guidelines for contributors
Revision 84645:
Revision 84645 by HBloomer on
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Revision 86504 by AliceWyman on
Keywords:
Add ons, Firefox support, advanced, contributor
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Nonetheless there are going to be some questions about these and these are background information about Add ons that can be useful to a new or advanced contributor.
Background information about add-ons that can be useful to a new or advanced contributor.
Content:
This is an overview about add ons.
* Have you seen any questions about add ons lately?
* Did the question owner not find a support site listed for an add on?
* Perhaps they just need an add on to help improve their experience.
Nonetheless there are going to be some questions about these. This background information about add ons can be useful to a new or advanced contributor.
__TOC__
=Suggesting an add on=
When suggesting an add on, pay particular attention to the platform and operating system version you search for at [addons.mozilla.org]
[[Image:"Add on Page of Mozilla Firefox RC 2"]]
=How to become an add on developer: =
# First create an account on the add on page [https://addons.mozilla.org/en-US/firefox/users/register Register Here]
# Upload [https://addons.mozilla.org/en-US/firefox/users/login?to=/en-US/developers/addon/submit/1]
# Then wait for a group of reviewers to test the add on
The two levels of passing tests for add ons are as follows:
# Preliminary quailification is passing the security stage, but not quality
# Full qualification is passing all stages.
=Who reviews updates:=
Updates are reviewed. There are number of volunteers and contractors who test updates.
=The review process:=
In any new versions of Firefox there are a series of checks that happen in each update before they are approved for compatibility in the new version.
=What happens when they are all passed: =
Fully reviewed add ons are the ones that are featured. Preliminary add ons are a different color if they have not completed the process.
=For support issues with Add Ons:=
*First suggest that they try [http://mzl.la/MwuO4X to try Safe Mode]
*Please ask the user to contact the developers because they know most of the issues with an add on. The user will see support links that hey can use to contact them.
* Or if there are any preliminary questions visit the irc channel #amo-editors
* Supporting developers: developer.mozilla.com/add on section has everything you will need.
* Report abuse button if the add on becomes malicious or causes issues with the performance of Firefox.
*To check to see if an add on has passed or if the development of the add on has stopped, there will be a greyed out icon for the add on, or they will no longer be searchable.
=Filing bugs for Add Ons=
If there is an issue and you need to file a bug for blocking
Use the component - add on and refer to these guidelines: block request: [https://wiki.mozilla.org/Blocklisting Blocklisting] and provide as much information as possible.
[https://developer.mozilla.org/en-US/Add-ons/Add-on_guidelines Please follow these guidelines when filing a bug.]
=Advanced Contributor Challenge Questions=
*Have you ever had malware in an add on before, do you know what this looks like?
*What troubleshooting information is needed to show unusual behavior?
* What would you recommend to an add on developer having trouble uploading their new add on?
*Who would you contact if the user was having trouble with the approval process?
An excelent example of plugin troubleshooting
[https://support.mozilla.org/en-US/questions/985421 Example Question]
This is an overview about add-ons.
* Have you seen any questions about add-ons lately?
* Did the question owner not find a support site listed for an add-on?
* Perhaps they just need an add-on to help improve their experience.
Nonetheless there are going to be some questions about these. This background information about add-ons can be useful to a new or advanced contributor.
__TOC__
= Suggesting an add-on =
When suggesting an add-on, pay particular attention to the platform and operating system version you search for at [addons.mozilla.org].
[[Image:"Add on Page of Mozilla Firefox RC 2"]]
= How to become an add-on developer =
# First create an account on the add-on page [https://addons.mozilla.org/firefox/users/register Register Here]
# Upload [https://addons.mozilla.org/firefox/users/login?to=/developers/addon/submit/1]
# Then wait for a group of reviewers to test the add-on.
The two levels of passing tests for add-ons are as follows:
# Preliminary quailification is passing the security stage, but not quality
# Full qualification is passing all stages.
= Who reviews updates =
Updates are reviewed. There are number of volunteers and contractors who test updates.
= The review process =
In any new versions of Firefox there are a series of checks that happen in each update before they are approved for compatibility in the new version.
= What happens when they are all passed =
Fully reviewed add-ons are the ones that are featured. Preliminary add-ons are a different color if they have not completed the process.
= For support issues with add-ons =
*First suggest that they try [[Troubleshoot Firefox issues using Safe Mode|Safe Mode]].
*Please ask the user to contact the developers because they know most of the issues with an add-on. The user will see support links that they can use to contact them.
* Or, if there are any preliminary questions, visit the irc channel #amo-editors
* Supporting developers: developer.mozilla.com/ add-on section has everything you will need.
* Report abuse button if the add-on becomes malicious or causes issues with the performance of Firefox.
*To check to see if an add-on has passed or if the development of the add-on has stopped, there will be a greyed-out icon for the add-on or they will no longer be searchable.
= Filing bugs for add-ons =
If there is an issue and you need to file a bug for blocking
Use the component - add-on and refer to these guidelines: block request: [https://wiki.mozilla.org/Blocklisting Blocklisting] and provide as much information as possible.
[https://developer.mozilla.org/Add-ons/Add-on_guidelines Please follow these guidelines when filing a bug.]
= Advanced contributor challenge questions =
*Have you ever had malware in an add-on before, do you know what this looks like?
*What troubleshooting information is needed to show unusual behavior?
* What would you recommend to an add-on developer having trouble uploading their new add-on?
*Who would you contact if the user was having trouble with the approval process?
An excellent example of plugin troubleshooting:
[/questions/985421 Example Question]