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64-bit Firefox crashes with Citrix's XenApp VM
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The API hooks from Citrix XenApp 7.13 VDA do not work with 64-bit Firefox. How to find a workaround.
The API hooks from Citrix XenApp 7.13 VDA do not work with 64-bit Firefox. How to find a workaround.
Content:
There is a known issue with Citrix XenApp 7.13 VDA's API hooks that causes 64-bit Firefox to stop working. Here are some solutions you can try.
=How can I fix the problem temporarily?=
Disable API hooks on Firefox executable file (you need to disable firefox.exe and plugin-container.exe). See this [https://support.citrix.com/article/CTX107825 Citrix support article] for instructions.
=What is the long term solution?=
Citrix has fixed this crash in XenApp version 7.14 (Citrix issue #LC6982).
For more information, see the [http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-14/whats-new/fixed-issues.html XenApp 7.14 release notes].
64-bit Firefox hangs or crashes on Citrix XenApp 7.13 VDA because Citrix XenApp’s API hooks are not compatible with 64-bit Firefox. Here are some solutions you can try.
=How can I fix the problem?=
You can work around the problem by disabling XenApp’s API hooks for Firefox executable filenames “firefox.exe” and “plugin-container.exe”. See this [https://support.citrix.com/article/CTX107825 Citrix support article] for instructions.
=What is the long term solution?=
Citrix has fixed this crash in XenApp version 7.14 (Citrix issue #LC6982).
For more information, see:
*[http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-14/whats-new/fixed-issues.html XenApp 7.14 Citrix release notes]
*[https://discussions.citrix.com/topic/386686-citrix-xenapp-713-vda-breaks-firefox-64-bit-configuration-files/ Citrix ticket]
*[https://bugzilla.mozilla.org/show_bug.cgi?id=1359443 Firefox bug]