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  • Решено

Cannot SEND email - new issue

Starting 3 days ago: Cannot SEND email - receiving works fine. Error message: An error occurred while sending mail. The mail server responded: Please ensure your email a… (читать ещё)

Starting 3 days ago: Cannot SEND email - receiving works fine. Error message: An error occurred while sending mail. The mail server responded: Please ensure your email address and authenticating user match when sending messages. Please verify that your email address is correct in your account settings and try again.

The other odd thing is that I get asked for a password before sending which never happened before.

I followed advice given someone in 2022 - I've messed with the account settings (unfortunately) and I've changed the SMTP settings to match what Comcast recommends.

I have 3 comcast accounts; two work fine on my iPad and iPhone - one doesn't

Also I have no problem sending emails using Xfinity/Comcast Mail... but I want to use Thunderbird.

Where do I start looking?

Thanks!!

I'm sure I've made the problem worse by trying to change the setup

Задан Pat Walker 1 день назад

Дан ответ Pat Walker 1 день назад

  • Решено

unable to receive e-mails since 30/05/2024

Good morning. I have been unable to receive e-mails since 30/05/2024. Has the fact that I received an e-mail message from "Mail@voice" <mboudreaux@firmgroupagency.com&… (читать ещё)

Good morning. I have been unable to receive e-mails since 30/05/2024. Has the fact that I received an e-mail message from "Mail@voice" <mboudreaux@firmgroupagency.com> on 31/05/2024, got to do with the problem. I would be grateful could help solve the problem. Thank you. Emyr Davies.

Задан emyr330 2 недели назад

Дан ответ emyr330 1 день назад

  • Решено

Urgent: ONE YEAR PASSED and multiselect functionality still broken - Requesting Fix Timeline

It has been one year, and you still have not fixed the multiselect functionality that was ruined with your Supernova "update" (which is worse in almost all aspects btw). … (читать ещё)

It has been one year, and you still have not fixed the multiselect functionality that was ruined with your Supernova "update" (which is worse in almost all aspects btw). Can you at least tell us WHEN you plan to release the fix since you locked the comments to block the countless negative ones? Is it so hard for your UX team to understand that removing multiselect functionality is like removing Ctrl+C, and Ctrl+V and set the correct priority???

Задан Emre Yıldız 1 неделю назад

Дан ответ david 4 дня назад

  • Решено

cannot fetch mail except at startup (115.12.1)

So I've had Thunderbird for a few years. I've always had my (multiple) email accounts set to both check for new messages at startup, and check for new messages every 2 mi… (читать ещё)

So I've had Thunderbird for a few years. I've always had my (multiple) email accounts set to both check for new messages at startup, and check for new messages every 2 minutes (I keep it open in the background so I can be alerted ASAP). However since the last 2 updates, I can no longer fetch messages either every x minutes, or manually (Get Messages does nothing), and the only way to get new messages is closing and restarting TB completely, defeating the point of having it open in the background.

I've tried: 1) unchecking both 'Check for new messages at startup' and 'Check for new messages every x minutes' = still can't manually pull in mail with Get Messages (the status bar says it's checking, but nothing gets pulled in unless I restart TB)

2) leaving ONLY 'Check for new messages at startup' OR 'Check for new messages every x minutes' selected = nope

3) starting and restarting both TB and my PC = nope

4) checking my antivirus isn't blocking anything = it isn't

5) checking all my email account server settings/passwords are correct = they are

6) testing out Betterbird with the same accounts and seeing if it's still an issue = this also affects Betterbird

7) checking my email accounts are working in other software like Outlook/webmail = they're fine, I can get email there normally

Any ideas as to how to fix this?

Задан thelambking 2 дня назад

Дан ответ thelambking 1 день назад

  • Решено

Thunderbird is already running, but is not responding. To use Thunderbird, you must first close the existing Thunderbird process, restart your device, or use a different profile.

when clicking an email link this is shown "Thunderbird is already running, but is not responding. To use Thunderbird, you must first close the existing Thunderbird proce… (читать ещё)

when clicking an email link this is shown

"Thunderbird is already running, but is not responding. To use Thunderbird, you must first close the existing Thunderbird process, restart your device, or use a different profile."

How do I make Thunderbird instead open a new email?

This is on Fedora

Задан johannes 3 месяца назад

Дан ответ johannes 3 месяца назад

  • Решено

Logging in with second Gmail in TB

When attempting to add a second email address to Thunderbird, I get the same error message every time. I have tried updating TB and restarting my computer, here are the s… (читать ещё)

When attempting to add a second email address to Thunderbird, I get the same error message every time. I have tried updating TB and restarting my computer, here are the steps I follow, please let me know if I should include any diagnostic logs/how to get them as well.

Please note that I already have an account set up that actively works, both sending and receiving gmail. Settings > Account Settings > Account Actions > Add Mail Account Enter my full name, and email address, but leave the password field blank according to other advice on this forum, although I have also tried with entering the address. Press Continue, receive the "Configuration found in Mozilla ISP database." message. Select IMAP > Done. See a google sign in page, with my email already filled in. Select Next. Then I get a Google 400 error page, reading: "400. That’s an error. The server cannot process the request because it is malformed. It should not be retried. That’s all we know." If I close that popup window, there is now a message in Thunderbird saying "Unable to log in at server. Probably wrong configuration, username or password."

Images with more details are attached below, note that this issue persists after both an update and a restart. Please ask any questions that can help you help me. Thanks in advance.

Задан Arial 5 дней назад

Дан ответ Arial 4 дня назад

  • Решено

email

I had to reinstall the program, I can now receive emails, but I can't send them, my ISP support indicates that I need to have the "requires server authorization" option a… (читать ещё)

I had to reinstall the program, I can now receive emails, but I can't send them, my ISP support indicates that I need to have the "requires server authorization" option active, I can't see that option (Google translator)

Задан FranXiscopt 3 дня назад

Дан ответ FranXiscopt 2 дня назад

  • Решено

att.net email stopped working yesterday around 4:30 PM EDT

I just spent an hour on the phone with att and they say the problem is not theirs since I can access my account via the web interface. Thunderbird keeps giving me this m… (читать ещё)

I just spent an hour on the phone with att and they say the problem is not theirs since I can access my account via the web interface.

Thunderbird keeps giving me this message when trying to access my email (Yahoo/AT&T). I have two email addresses with them and they both respond the same as below.

Error with account MyPrimaryBellsouthAccount Sending of password for user jarinker@bellsouth.net did not succeed. Mail server inbound.att.net responded: [SYS/TEMP] Server error - Please try again later.

I takes about 5 minutes to return this error on start up on when I use PF5 to manually check the mail.

My wife also has a bellsouth account she accesses via Thunderbird and it works fine on her laptop. So, I kind of think that rules out a home network issue.

I have some feeling that something somewhere has become corrupted in Thunderbird, but I am not sure what.

Задан JustMe 5 дней назад

Дан ответ JustMe 3 дня назад

  • Решено

Failed to check for updates - Thunderbird 115.11.2 (64bit)

When going from Help on menu to check for updates receive the error message - Failed to check for updates. Running on Windows 10 with NAV - problem is recent in origin … (читать ещё)

When going from Help on menu to check for updates receive the error message - Failed to check for updates.

Running on Windows 10 with NAV - problem is recent in origin but I can't be exact as it's not my regular PC.

So far I've manually updated Thunderbird from 115.11.1 to 115.11.2 (64bit)by downloading from Mozilla website, rebooted from cold several times, and applied the fix from Norton:" https://community.norton.com/en/forums/auto-update-norton-360-v2449067835-now-causes-security-exception-thunderbird " in case it was related. It appears to be unrelated because on my regular PC the NAV update occurred necessitating the fix to the security exception error but don't have the checking for updates error.

thanks

Задан mike741 2 недели назад

Дан ответ mike741 4 дня назад

  • Решено

smtp wrong credentials does not abort when cancel, but hang 30s or so

v115.10.1 I made a mistake setting SMTP credentials, wrong protocol, and it just stays on Sending dialog. So I abort when I realize I made a mistake and come back to mail… (читать ещё)

v115.10.1 I made a mistake setting SMTP credentials, wrong protocol, and it just stays on Sending dialog. So I abort when I realize I made a mistake and come back to mail I was to send. - but 30-60s after I aborted comes an error message saying it timed out

So the cancel button does not really cancel the send attempt, it seems.

Not sure where to report bugs, so do it here. Thanks.

Задан gog756 6 дней назад

Дан ответ david 5 дней назад

  • Решено

Oh no! Help with Thunderbird on Mac

So I just changed hosting companies and now I can't access ANY of my emails in Thunderbird to change my incoming and outgoing server settings because the failed login mes… (читать ещё)

So I just changed hosting companies and now I can't access ANY of my emails in Thunderbird to change my incoming and outgoing server settings because the failed login messages keep coming up so fast I can't get past them. I can't be the only one who's ever had this happen. Is there a workaround?

Задан Dawn 6 дней назад

Дан ответ david 6 дней назад

  • Решено

Changing server settings on account wants to restart as soon I leave first field

v115.10.1 32-bit Changed isp and email completely, and wanted to change both server name and user name. But editing server name and leaving that field I get a popup wanti… (читать ещё)

v115.10.1 32-bit Changed isp and email completely, and wanted to change both server name and user name. But editing server name and leaving that field I get a popup wanting to restart - problem is I need to change user name as well or no go

So it starts to try and login but fails of course, since user name need to change too.

This really need another approach, maybe not so automatic.

Changing focus from first field to next one should not execute restart. - just when leaving second field if any of first and second is changed

So going through all accounts and failed logins etc all the way is cumbersome. - dual restarts every account

Not sure where to put bug reports like this. Thanks.

Задан gog756 6 дней назад

Дан ответ christ1 6 дней назад

  • Решено

Thunderbird 115.11 gets seriously slow

Thunderbird 115.11.etc has become seriously slow when deleting or moving emails - the first one goes quickly but then it all slows down for the second and subsequent emai… (читать ещё)

Thunderbird 115.11.etc has become seriously slow when deleting or moving emails - the first one goes quickly but then it all slows down for the second and subsequent emails. I have found that this is a Virus checker issue - I use Microsoft's own defender software on Windows 11 - and have now eliminated the problem by making an exception in the virus software to the TB profile folder. My question is: how safe is this - I don't want to allow virus attacks in email but at the same time I don't want the slow software! What do you suggest? Thank you

Задан sthoselitz 1 неделю назад

Дан ответ christ1 1 неделю назад

  • Решено

duplicate emails

I see that others have had the same problem as me. My trash folder has many thousands of duplicate emails. If I block delete them it will take days to complete. So 3 ques… (читать ещё)

I see that others have had the same problem as me. My trash folder has many thousands of duplicate emails. If I block delete them it will take days to complete. So 3 questions 1. How do I stop duplicate emails in my trash. After deleting many reappear with the date 01/01/1970 2. Is there a faster way of deleting. I use select email>shift key>find last email>delete 3. Is there a limit to how many emails I can put into the block mentioned in #2

Image attached at

link text

Задан keithinoz1 4 месяца назад

Дан ответ keithinoz1 4 месяца назад

  • Решено

Personal subfolders have disappeared

For many years, my wife and I have each used Thunderbird on our own computers. Several weeks ago, when my wife turned Thunderbird on, a new screen appeared that mentioned… (читать ещё)

For many years, my wife and I have each used Thunderbird on our own computers. Several weeks ago, when my wife turned Thunderbird on, a new screen appeared that mentioned account setup and directed her to set up her existing email address. When she did, a home screen appeared that was significantly different than the one she had been using. But more than that, she lost all her saved emails and Thunderbird started to reload emails. The reloading ended with over 1800 “new” emails whose dates reached back for almost a year. Since then, after some work, the home page has been returned to its earlier look; downloading, sending and deleting are working as before. Missing are a few important, personal subfolders. We’ve tried a few things that we thought/hoped would return us to the point before everything went crazy. That hasn’t happened. Recently, we looked at the Profiles folder on each of our computers and saw something that, I think, is unusual and, I hope, might provide a way get her back at least some of what was lost.

The route to my Profiles is C: > Users > Me > AppData > Roaming > Thunderbird > Profiles In Profiles are two folders, one ends with .default and the other with .default-release. The only thing in the default folder is the file times.json. The default-release folder contains many files and folders, including the Mail folder. The Mail folder contains two subfolders: Local Folders and mail.comcast.net.

On my wife’s computer, there is only one folder inside Profiles. The name ends in .default. Inside that folder is the Mail folder. Within the Mail folder are six subfolders: Local Folders, Local Folders-1, Local Folders-2, mail.comcast.net, mail.comcast.net-1, mail.comcast.net-2. The Date Modified date for Local Folders is probably the date the problem started. Date Modified for Local Folders-1, mail.comcast.net and mail.comcast.net-1 is the same: a few days after the date for Local Folders. The dates for Date Modified for Local Folders-2 and mail.comcast.net-2 are the same, and change daily.

I’m hoping/assuming that the missing, personal subfolders are in one, or more, of Local Folders, Local Folders-1, mail.comcast.net, mail.comcast.net-1. What I’m asking here is: does anyone know of a way to easily locate and recover the subfolders and, then, move them into the correct location in Local Folders-2and/or mail.comcast.net-2.

Thanks for taking the time to read this long story.

Задан I_Rufus 5 месяцев назад

Дан ответ I_Rufus 5 месяцев назад

  • Решено

Authentication Failure - Comcast email account

I have several Comcast.net accounts that I have set up in Thunderbird. About 2-3 times per week, Thunderbird makes me re-enter one or more of my passwords, only for the … (читать ещё)

I have several Comcast.net accounts that I have set up in Thunderbird. About 2-3 times per week, Thunderbird makes me re-enter one or more of my passwords, only for the comcast accounts. It says Authentication Failure, but I have not changed anything on the accounts, including passwords. Entering the same password works - for a while. Any idea how to stop this?

Задан Kennymsq 2 недели назад

Дан ответ Kennymsq 1 неделю назад

  • Решено

Unified folder playing peek-a-boo

In my list of Inbox Unified Folders (13 of them), one folder in particular (the second one) is sometimes there, then at some point later is gone. It's still in the 'All F… (читать ещё)

In my list of Inbox Unified Folders (13 of them), one folder in particular (the second one) is sometimes there, then at some point later is gone. It's still in the 'All Folders' list, but not in the Unified folders list. If I kill TB and restart, then it's back. I have no idea what ops might cause it to vanish. Any idea what's causing it to vanish or what I can look at?

Задан Paul Kinzelman 1 неделю назад

Дан ответ Paul Kinzelman 1 неделю назад

  • Решено

Security risk - "Thunderbird detected a potential security threat"

I opened Thunderbird this morning and there were no issues. Closed it and just now reopened and I'm getting this message: Thunderbird detected a potential security thre… (читать ещё)

I opened Thunderbird this morning and there were no issues. Closed it and just now reopened and I'm getting this message: Thunderbird detected a potential security threat and did not continue to live.thunderbird.net. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

It downloaded 28 emails but will not let me see/access them.

Can anyone help? Thanks, Linda

Задан sunapeedog 3 месяца назад

Дан ответ sunapeedog 3 месяца назад

  • Решено

Messages are market as read

Hi, just upgrade to Windows1 and did a new installation from Thunderbird. latest version 115.11.0 (32-bits) But the new messages are almost directly market as read even … (читать ещё)

Hi, just upgrade to Windows1 and did a new installation from Thunderbird. latest version 115.11.0 (32-bits) But the new messages are almost directly market as read even with setting mark messages automatic as read set to no? On a other pc with Windows11 I had the same problem with the 64bit version but going to the 32bit version solved the problem. Any Idea how to solved this problem? Regards Karina

Задан karina8 1 месяц назад

Дан ответ Matt 3 недели назад

  • Решено

Every-time I open up Thunderbird e-mail Version 115.11.1 (64-bit), it pops open a box wanting me to enter my password

Every-time I open up Thunderbird e-mail Version 115.11.1 (64-bit) to access my Outlook E-mail Account, it pops open a box wanting me to enter my password! :-( I can… (читать ещё)

Every-time I open up Thunderbird e-mail Version 115.11.1 (64-bit) to access my Outlook E-mail Account, it pops open a box wanting me to enter my password! :-( I can enter it and mark that box to use "Password Manager", but it doesn't matter if I check that box or not, because every-time I reopen Thunderbird it asks me for that password again! :-( This problem just started in the last few weeks...... Once I enter my password, I can receive and send e-mails just fine, but when I close Thunderbird and reopen it, that popup box reappears again, where I must enter my password. (see picture I attached) If I just X out of it, I can't access my e-mail at all, as that box asking for a password, pops back open again asking me for my password AGAIN! Which by the way is 100% correct, as I can access my e-mail through Firefox, Google Chrome or Edge Browser just fine. I have used Thunderbird for years and have NEVER encountered this problem before, I hope you have a fix! I am running Windows 10 Pro Version 22H2. Thanks in advance! Keith

Задан niceseeingyou 2 недели назад

Дан ответ niceseeingyou 1 неделю назад