Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Поиск в поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее
Открытый

VPN usage doesn't reset

Firefox VPN
malcolmparked ответил 2 часа назад
Bella's Mom
Bella's Mom

For almost two months my free VPN says 39.5 GB of VPN. I don't use it that often. It's off pretty much every day. I went from September to October and it never reset back to 50. I'm going to monitor to see what happens in November, but does it count usage by having it active and available in the bar even though I don't turn it on? Should I deactivate it off the bar until I want to use it?

For almost two months my free VPN says 39.5 GB of VPN. I don't use it that often. It's off pretty much every day. I went from September to October and it never reset back to 50. I'm going to monitor to see what happens in November, but does it count usage by having it active and available in the bar even though I don't turn it on? Should I deactivate it off the bar until I want to use it?

Все ответы (3)

TyDraniu
TyDraniu
  • Топ-10 помощников

Hi, are you signed in to the Firefox Account?

Bella's Mom
Bella's Mom Задавший вопрос

Yes, I'm always logged in to Firefox.

malcolmparked
malcolmparked
  • Топ-25 помощников

Hello Bella's Mom,

Having the VPN icon in your toolbar doesn't use your monthly data. The 50 GB limit applies to traffic routed through Firefox's built-in VPN, so you don't need to remove the icon when you're not using it. Your allowance should reset at the start of each calendar month.

There was also a known bug where the usage counter didn't refresh until the VPN connected, and Mozilla marked it fixed. Try updating Firefox and briefly connecting the VPN to refresh the display. If it still doesn't reset, please share your Firefox version.

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.