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Since update to v 153 Firefox freezes, then crashes regularly.

Firefox Падение приложения
George Kitsoukakis отвечено
joannalaver
joannalaver

Firefox v153 downloaded a day or 2 ago. Since when it freezes, cannot access internet, then crashes regularly. have to restart to get it working again. PC with windows 10. Despite windows settings showing internet connected, and other device connection fine. I've stopped the VPN plugin. Have submitted 3 crash reports just now bp-03b76eff-3e9d-4778-a790-7913d0260725 bp-f4ffd17f-b408-4b1a-a1ea-391190260725 bp-123c3ae2-1d94-4abb-a040-875720260725

It was freezing every few days before the update, but now it's 2-3 times a day.

Firefox v153 downloaded a day or 2 ago. Since when it freezes, cannot access internet, then crashes regularly. have to restart to get it working again. PC with windows 10. Despite windows settings showing internet connected, and other device connection fine. I've stopped the VPN plugin. Have submitted 3 crash reports just now bp-03b76eff-3e9d-4778-a790-7913d0260725 bp-f4ffd17f-b408-4b1a-a1ea-391190260725 bp-123c3ae2-1d94-4abb-a040-875720260725 It was freezing every few days before the update, but now it's 2-3 times a day.

Все ответы (3)

George Kitsoukakis
George Kitsoukakis
  • Модератор

Выбранное решение

Hi joannalaver,

Your report shows that your system is running **ZoneAlarm NextGen / Check Point Harmony Web Protection**.

Please try the following 1. Open Firefox and press Ctrl+Shift+A. 2. Look for the **Harmony Web Protection** extension. 3. Click the toggle switch to **Disable** it. 4. Restart Firefox.

Please let us know if disabling this extension stops the crashes!

joannalaver
joannalaver Задавший вопрос

Thanks - I can try that for a couple of days - but how secure am I without the ZoneAlarm protection?

George Kitsoukakis
George Kitsoukakis
  • Модератор

Only disable it for as long as you need to be able to do the test to check if this is the cause.

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