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Sync is no longer working on my Samsung tablet.

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  • Последний ответ от Starry River

Hello to all. I am writing to ask for help with sync for Android. I have 2 Samsung devices: my S24, which is my phone, and my Galaxy Tab S10 FE+, which is my tablet. I do have an HP laptop, running Windows 11. That device is fine.

I recently noticed both of my devices had the same model # shown up under my Firefox. {it was my tablet.} Idk why. So I read online, that I should sign out, then sign back in, to fix this. So I signed out on both devices, at the same time. I closed both windows, then I restarted both devices, & then signed back in, at the same time. My S24 is fine, but my S10 FE+ is not. It won't sync. So I repeated the same steps with it, and it still will not sync. So I went to my Mozilla Account, then Connected Services, to see the list of devices. I did note a duplicate device, not sure which one. There was no name. I did sign out of it there, but otherwise, everything else looks good. I also pulled up some articles online & troubleshooted, but again nothing. I'm now doing a hard reboot, which is where I turn it off, then wait for at least 5 minutes. Then I'll turn it back on. Nope, nothing. Does anyone have any suggestions as to how to fix this, please? I have no idea as to how to go around the matter by manually doing everything like once a day. I mean, yikes. Thank you for any help, seriously.

Hello to all. I am writing to ask for help with sync for Android. I have 2 Samsung devices: my S24, which is my phone, and my Galaxy Tab S10 FE+, which is my tablet. I do have an HP laptop, running Windows 11. That device is fine. I recently noticed both of my devices had the same model # shown up under my Firefox. {it was my tablet.} Idk why. So I read online, that I should sign out, then sign back in, to fix this. So I signed out on both devices, at the same time. I closed both windows, then I restarted both devices, & then signed back in, at the same time. My S24 is fine, but my S10 FE+ is not. It won't sync. So I repeated the same steps with it, and it still will not sync. So I went to my Mozilla Account, then Connected Services, to see the list of devices. I did note a duplicate device, not sure which one. There was no name. I did sign out of it there, but otherwise, everything else looks good. I also pulled up some articles online & troubleshooted, but again nothing. I'm now doing a hard reboot, which is where I turn it off, then wait for at least 5 minutes. Then I'll turn it back on. Nope, nothing. Does anyone have any suggestions as to how to fix this, please? I have no idea as to how to go around the matter by manually doing everything like once a day. I mean, yikes. Thank you for any help, seriously.

Все ответы (1)

Hi there – thank you for the very detailed description. That really helps.

I think your tablet’s Firefox simply got “stuck” with an old or broken sync token, even though you signed out and back in. Here’s a clean fix that should get it working again. You won’t lose your bookmarks or passwords (they are safely stored in your Mozilla account), but you will lose any open tabs and temporary settings on the tablet itself.

🔧 Step-by-step fix (Samsung tablet)

1. Remove the tablet from your account (on the web)

· Go to https://accounts.firefox.com/ on any device. · Sign in, then click “Connected services” (or “Devices”). · Find your Galaxy Tab S10 FE+ in the list and click “Disconnect” (or the trash icon). · Don’t worry – this only removes its permission, not your data.

2. Clear the Firefox app’s local data (this is the key step)

· On your tablet, go to Android Settings → Apps → Firefox → Storage. · Tap “Clear data” (sometimes called “Clear storage”). · This will sign you out and reset Firefox completely, but won’t affect your account’s cloud data.

3. Restart the tablet (a normal restart is fine).

4. Open Firefox and sign in again

· Open Firefox, go to Settings → Sign in, and enter your Mozilla account credentials. · Once signed in, make sure Sync is turned ON for at least one item (bookmarks, passwords, etc.).

5. Wait a minute or two – your data should start flowing in.

📌 Why this works

The problem usually happens when the local sync engine gets confused – it thinks it’s connected, but the server sees an old/invalid session. Signing out alone doesn’t always erase that broken state. Clearing the app data completely removes that local confusion and forces a fresh, clean connection

❓ Still not working?

· Check if your tablet’s date & time are set to automatic (Settings → General management → Date and time). An incorrect time can break encrypted sync. · Make sure your tablet has a stable internet connection (Wi-Fi or mobile data). · If possible, update Firefox to the latest version from the Google Play Store or your official source.


You’re definitely not alone – this happens sometimes, but the steps above fix it in 90% of cases. Let us know how it goes!

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