> Brand new, fresh installation of Thunderbird. > 1. Added a GMail account. That worked. > 2. I tried to add an account with my personal domain. I enter my name, the email account, and Thunderbird gets stuck in an unending loop looking up the configuration.

I'm guessing that step #1 used the" traditional" account creation process, and step #2 used the new account hub seen at https://youtu.be/pstzLLZIk5c?t=247.

Does that sound correct?

Then you may be seeing https://bugzilla.mozilla.org/show_bug.cgi?id=1975860. The workaround is to uncheck "Create accounts in new the new Account Hub" in Settings.

You can avoid the lookup process by adding the account in offline mode (click the icon at the left end of the status bar).

Thank you Wayne and sfhowes! Problem solved.

I've been getting the issue reported above. What I don't understand is the solution: 'The workaround is to uncheck "Create accounts in new the new Account Hub" in Settings.' Which settings? I cannot see it in Thunderbird settings. There appear to be no optional settings in the account hub.

The checkbox is not in the account hub.

Click on Settings in the top level menu. Then find "Create accounts in new the new Account Hub". Uncheck it. Now go create your account.

so there are curently two different processes to add accounts to tunderbird. weird

so there are curently two different processes to add accounts to tunderbird. weird

Account Hub is currently experimental and only gets used when you have at least one account already created in Thunderbird.

Both Account Hub and Account Setup can be used for imap and pop accounts.