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firefox is frequently giving error message cannot load xpcom and then failing. how to sove this?

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  • Последний ответ от TyDraniu
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Please provide the instructions of how to solve this problem

Please provide the instructions of how to solve this problem

Все ответы (1)

Install Firefox again with a full installer. You shouldn't lose any data.

The full offline setup for Windows can be downloaded from https://www.mozilla.org/firefox/all/#product-desktop-release as downloading Firefox for Windows from mozilla.org may serve you the small online stub installer.

An error message like XPCOM missing or about platform version or entry points not found can happen because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox installation folder.

This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files.

You may have to disable security software temporarily in case the problem persists.