Hello, I have been using Carbonite as a backup system on my old computer. Recently the old computer crashed. On my new computer, I was able to restore almost all my Thunderbird files--about 3 GB (6500+ files). [Only 3 files were listed as "Restored, but the file's contents may differ from the original."--a tiny percentage so I'm not concerned about them.] From the Carbonite restore report, it appears all the files have been restored from an "old location" to a "new location". All the old locations (a list of 150+ pages) have exactly the same names as the new locations--in Thunderbird. When I open Thunderbird, however, I don't see any of those restored files. When I reinstalled Thunderbird on the new computer, I did set up three e-mail accounts so I could take care of my regular business. I tried using the Thunderbird import function. I tried importing both from "profile default" choice and by choosing what I thought was the correct profile folder. Both selections got an error message saying: "Import Failed Unexpectedly. More information may be available in the Error Console." Several questions: 1) Where is the Error Console? 2) Should I first remove all the current e-mail account information from Thunderbird and try to import to Thunderbird with Thunderbird completely empty? (I have all the current e-mail backed up, so I am willing to do this.) 3) Is it possible that if I remove the current e-mail account info that, since the restored files are listed as being in what appears to be the correct location, they will just pop up automatically (Hey I can dream!)? 4) At 3 GB, are my restored files too big to import--can they be imported by breaking down into smaller pieces? 5) Is there another procedure I should be using? Thank you for your help. Nina