Password for what? also make sure Caps Lock is not on. You appear to have macOS '''10.9''' so the most current Firefox version you can use on macOS 10.9, 10.10, 10.11 is Firefox '''78.15.0esr''' https://support.mozilla.org/en-US/kb/firefox-mac-osx-users-esr Firefox 79.0 to 115.0 including 115 ESR requires macOS 10.12, 10.13, 10.14 at minimum to run. Firefox 116.0 or later requires macOS 10.15 or later to run. https://support.mozilla.org/en-US/kb/firefox-users-macos-1012-1013-1014-moving-to-extended-support btw this is a Support Forum and not some form of private chat or ticket system.