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Cannot make FireFox run on new Windows 11

  • 14 ответов
  • 1 имеет эту проблему
  • 94 просмотра
  • Последний ответ от laurent.zotto

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Hello

I got a new Asus Vivobook Core i9 16G Ram I did the basic Windows 11 installation for the Laptop and installed TotalAV.

After all Windows 11 updates passed, I wanted to install FireFox anf got this issue: Firefox cannot start correctly (0xc0000022) after version ..

I tried several time to close all Firefox task, uninstall, remove all files from existing profiles (local, roaming, etc...) so as all files under "Programs"". I made sure to get the latest code, but I always get back to this issue.

While opening FireFox, I immediatly get a Crashed Tab reported. Even the Settings are not opening in a Tab.

I even tried to use a older version. Same issue... Never the less I can Update the older version in "About FireFox".

After update I see 122 installed

I used FireFox for many years, and wanted to continue.. In the meantime I installed Opera

Any help is appreciated. Thank you in advance Laurent

Hello I got a new Asus Vivobook Core i9 16G Ram I did the basic Windows 11 installation for the Laptop and installed TotalAV. After all Windows 11 updates passed, I wanted to install FireFox anf got this issue: Firefox cannot start correctly (0xc0000022) after version .. I tried several time to close all Firefox task, uninstall, remove all files from existing profiles (local, roaming, etc...) so as all files under "Programs"". I made sure to get the latest code, but I always get back to this issue. While opening FireFox, I immediatly get a Crashed Tab reported. Even the Settings are not opening in a Tab. I even tried to use a older version. Same issue... Never the less I can Update the older version in "About FireFox". After update I see 122 installed I used FireFox for many years, and wanted to continue.. In the meantime I installed Opera Any help is appreciated. Thank you in advance Laurent

Выбранное решение

Hello

I solved my issue. As this is a new LapTop and installation was not complete, I did a factory restore and reinitialized the Laptop.

After fresh installation, applying all updates and installing TotalAV, i did not encounter any issue. Installation finished without Error 0xc0000022. FireFox is running even without "run as Administrator"

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Все ответы (14)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows Key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Crash ID: bp-1e545c8b-0b8c-4286-9178-63fbd0240105

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Hello

Thank you for the replies. I tested the proposed tool, but I stopped when needed to register.

I did some other testing too after reading and following this post: https://answers.microsoft.com/en-us/windows/forum/all/the-application-was-unable-to-start-correctly/e06ee08a-26c5-447a-80bd-ed339488d0f3

  • uninstall FireFox
  • remove all FireFox profiles
  • command line interface (run as Adminisistrator)
  • sfc /scannow
  • DISM /Online /Cleanup-Image /RestoreHealth
  • reinstall FireFox using run as Administrator => 0xc0000022 poped up
  • install FireFox again uisng run as Administrator => FireFox starts and I can open pages
  • restart FireFox not using run as Administartor => I cannot open any page.. All blank, even FireFox settings is not working
  • restart FireFox using run as Administrator => I can use FireFox

This means there is must be an issue with user permissions on FireFox install routine

Изменено laurent.zotto

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Hello

Thank you for the replies. I tested the proposed tool, but I stopped when needed to register.

I did some other testing too after reading and following this post: https://answers.microsoft.com/en-us/windows/forum/all/the-application-was-unable-to-start-correctly/e06ee08a-26c5-447a-80bd-ed339488d0f3

  • uninstall FireFox
  • remove all FireFox profiles
  • command line interface (run as Adminisistrator)
  • sfc /scannow
  • DISM /Online /Cleanup-Image /RestoreHealth
  • reinstall FireFox using run as Administrator => 0xc0000022 poped up
  • install FireFox again uisng run as Administrator => FireFox starts and I can open pages
  • restart FireFox not using run as Administartor => I cannot open any page.. All blank, even FireFox settings is not working
  • restart FireFox using run as Administrator => I can use FireFox

This means there is must be an issue with user permissions on FireFox install routine

Полезно?

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What version of Win11? If Pro, can you fire up Windows Sandbox and see if you have the same issues in the VM? https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/ This will let you know if TotalAV is the issue or not.

Изменено jonzn4SUSE

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You can also disable or uninstall it and see if Firefox works.

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if TotalAV might be the issue, how come I can use FireFox when I run it as Administrator

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Here are some steps you can try to resolve the issue:

1-Run Firefox as Administrator:

   Right-click on the Firefox shortcut or executable and choose "Run as administrator." This ensures that Firefox has the necessary permissions to function correctly.

2-Check Windows Defender or Antivirus Settings:

   Sometimes security software may interfere with the installation and operation of applications. Ensure that Windows Defender or any other antivirus software is not blocking Firefox.

3-Check Windows File and Folder Permissions:

   Ensure that your user account has the necessary permissions for the Firefox installation directory. Right-click on the Firefox folder, go to "Properties," and navigate to the "Security" tab to check and adjust permissions.

4-Run System File Checker:

   Open Command Prompt as administrator and run the following commands:
               sfc /scannow
               dism /online /cleanup-image /restorehealth

5- Create a New Windows User Account: Sometimes user profiles can get corrupted. Create a new user account on Windows and see if Firefox works correctly in that account.

6- Check for Windows Updates: Make sure your Windows 11 is fully updated, as certain system updates might address compatibility issues.

Изменено Eyad

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laurent.zotto said

if TotalAV might be the issue, how come I can use FireFox when I run it as Administrator

That's why you need to test... Disable TotalAV, reboot, and see what happens like this user. https://support.mozilla.org/gl/questions/1402769

Изменено jonzn4SUSE

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I tried all options..

  • uninstall TotalAV and reboot
  • Run FireFox => issue is persistent
  • uninstall and reinstall FireFox => issue is persistent

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Great. Windows home or pro? If Pro, can you fire up Windows Sandbox and see if you have the same issues in the VM? https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

Полезно?

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In Sandbox I can install FireFox without facing Error 0xc0000022 I can run FireFox

But what user is used?

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Выбранное решение

Hello

I solved my issue. As this is a new LapTop and installation was not complete, I did a factory restore and reinitialized the Laptop.

After fresh installation, applying all updates and installing TotalAV, i did not encounter any issue. Installation finished without Error 0xc0000022. FireFox is running even without "run as Administrator"

Полезно?

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