Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

uninstalled firefox due to error message that didn't go away with restart

  • 9 ответов
  • 1 имеет эту проблему
  • 11 просмотров
  • Последний ответ от torrasmussen

more options

Opening up firefox last week am a message saying something was wrong/couldn't proceed (I don't remember the exact text). I tried to delete the message, but it just came back every time blocking opening firefox. I tried to restart it, but the same blocking message reappeared. I then uninstalled it and all my files disappeared, of course. I've today reinstalled it, but no history, etc.. How can I get my original web files back? Do you have a 30 day grace period where any file can be restored like the one Microsoft has? Can I get my webfiles back at all? Please help. tmr W10 64bit

Выбранное решение

Usually an uninstall/reinstall doesn't delete your data, but perhaps it offered an option to do that.

If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have any other profile(s) listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Any progress so far?

Прочитайте этот ответ в контексте 👍 0

Все ответы (9)

more options

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

Полезно?

more options

Trying to open the web using firefox, a blocking message came up saying something like this as I don't remember the exact words, "file so and so can't be opened, tab ok or delete". I tried to delete, but couldn't, the same message just reappeared every time. I restarted, same result; I turned off the laptop and started again, same result and message. So I uninstalled and reinstalled w/all my web files/pages gone, no history. How can I get them back? Ref. 1st message. tmr

Полезно?

more options

FredMcD said

What is/are the exact error message(s) ?

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Полезно?

more options

Your bot is not very smart as I can't give you a screen shot as firefox was uninstalled in the end before reinstalled, this should be evident. Work with what I've sent you, and give your bot a rest, your algoritm can't solve this, only a real person. Get real, please. tmr

Полезно?

more options

Выбранное решение

Usually an uninstall/reinstall doesn't delete your data, but perhaps it offered an option to do that.

If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have any other profile(s) listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Any progress so far?

Полезно?

more options

Thanks, that worked, I got my browser files back. I just have to find out how it will stick when opening firefox after closing down and reopening. I'll play around with it and let you know if I don't fix it. I don't have the button "Launch profile in new browser button", just "open" beside the root directory and local directory which I do. tmr

Полезно?

more options

Sorry, "I don't have the button "Launch profile in new browser button", just "open" beside the root directory and local directory which I do." Wrong reply, of course I do, and when I launch it, firefox opens with all my old browser files. Thanks for your support. tmr

Полезно?

more options

Glad to hear all is well now -- if I'm reading your replies correctly.

Once you have set the default profile, you shouldn't need to use the about:profiles page again. If it's not sticking, hmm, let us know.

Полезно?

more options

Solved , it open correctly with my old files. Again, thanks for professional human intervention, there is something to say for it, definitely.

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.