Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

WidevineCdm Crash

more options

When I try to use a platform like Netflix i get repeated error messages that WidevineCdm has crashed. This happens also in other browsers. I am not very tech savvy, but I've tried all the solutions I was able to understand on here and through Google, but nothing seems to fix the problem. Can any one advise?

Not sure if this helps, but here is one of the many crash reports I've sent: https://crash-stats.mozilla.org/report/index/75e61622-4282-4a83-b86e-9861a0210422

When I try to use a platform like Netflix i get repeated error messages that WidevineCdm has crashed. This happens also in other browsers. I am not very tech savvy, but I've tried all the solutions I was able to understand on here and through Google, but nothing seems to fix the problem. Can any one advise? Not sure if this helps, but here is one of the many crash reports I've sent: https://crash-stats.mozilla.org/report/index/75e61622-4282-4a83-b86e-9861a0210422

Все ответы (4)

more options

Product Firefox Release Channel esr Version 78.10.0esr Build ID 20210412162915 (2021-04-12) Buildhub data OS OS X 10.9 OS Version 10.9.5 13F1911

bp-75e61622-4282-4a83-b86e-9861a0210422 Signature: mozilla::gmp::GMPChild::ProcessingError

Uptime 0 seconds

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(aborting because of MsgProcessingError)

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

Attention Sumo's there are 15 related bug reports

more options

Can you describe in detail how the crash happened? What were you doing at the time?

more options

I just get a message on the top of the screen when I got to the Netflix homepage (pictured), then if I try to play anything I get an error message from the streaming platform as well

more options

We are also looking into this similar issue on / at this thread:

https://support.mozilla.org/en-US/questions/1333571