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when I try to connect to firefox I get the message that it had a problem and crashed

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SuMo Bot
SuMo Bot

AdapterDeviceID: 0x08a0 AdapterVendorID: 0x10de BuildID: 20210204185103 CrashTime: 1615863917 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1615817372 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 1 SecondsSinceLastCrash: 17385 StartupCrash: 1 StartupTime: 1615863893 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20210204185103","version":"78.7.1","vendor":"Mozilla","displayVersion":"78.7.1esr","platformVersion":"78.7.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"15.6.0","locale":"en"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x08a0","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none","hwCompositing":{"status":"blocked:FEATURE_FAILURE_COMP_SAFEMODE"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"blacklisted:FEATURE_UNQUALIFIED_WEBRENDER_MAC"},"webrender":{"status":"unavailable-in-safe-mode"},"wrCompositor":{"status":"disabled"}}},"appleModelId":"MacBookPro7,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"esr","enabled":true},"userPrefs":{"accessibility.force_disabled":1,"browser.cache.disk.capacity":1048576,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.homepage":"<user-set>","fission.autostart":false,"network.trr.mode":5},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 8:"Gecko_IOThread",9:"Timer",10:"StreamTrans #1",11:"StreamTrans #2",12:"Socket Thread",13:"Permission",14:"JS Watchdog",15:"JS Helper",16:"JS Helper",18:"Cache2 I/O",19:"Cookie",20:"Worker Launcher",21:"Compositor",22:"ImgDecoder #1",23:"ImageIO",24:"IPDL Background",25:"DOM Worker",26:"StreamTrans #3",27:"StreamTrans #4",28:"QuotaManager IO", Throttleable: 1 UptimeTS: 34.42327686 Vendor: Mozilla Version: 78.7.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

AdapterDeviceID: 0x08a0 AdapterVendorID: 0x10de BuildID: 20210204185103 CrashTime: 1615863917 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1615817372 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 1 SecondsSinceLastCrash: 17385 StartupCrash: 1 StartupTime: 1615863893 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20210204185103","version":"78.7.1","vendor":"Mozilla","displayVersion":"78.7.1esr","platformVersion":"78.7.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"15.6.0","locale":"en"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x08a0","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none","hwCompositing":{"status":"blocked:FEATURE_FAILURE_COMP_SAFEMODE"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"blacklisted:FEATURE_UNQUALIFIED_WEBRENDER_MAC"},"webrender":{"status":"unavailable-in-safe-mode"},"wrCompositor":{"status":"disabled"}}},"appleModelId":"MacBookPro7,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"esr","enabled":true},"userPrefs":{"accessibility.force_disabled":1,"browser.cache.disk.capacity":1048576,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.homepage":"<user-set>","fission.autostart":false,"network.trr.mode":5},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 8:"Gecko_IOThread",9:"Timer",10:"StreamTrans #1",11:"StreamTrans #2",12:"Socket Thread",13:"Permission",14:"JS Watchdog",15:"JS Helper",16:"JS Helper",18:"Cache2 I/O",19:"Cookie",20:"Worker Launcher",21:"Compositor",22:"ImgDecoder #1",23:"ImageIO",24:"IPDL Background",25:"DOM Worker",26:"StreamTrans #3",27:"StreamTrans #4",28:"QuotaManager IO", Throttleable: 1 UptimeTS: 34.42327686 Vendor: Mozilla Version: 78.7.1 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Все ответы (2)

Paul
Paul
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  • Top 10 Contributor

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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