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Tb won't learn what is not junk

  • 13 ответов
  • 3 имеют эту проблему
  • 29 просмотров
  • Последний ответ от Toad-Hall

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hi have latest TB version

its never been able to remember what is not junk how ever many times i tell it. i dont have any other filters active. Tb collects my msg's from outlook.com, have looked at the filters there but theres nothing to do even msg's from here keep going to junk

any ideas appreciated, thanks

hi have latest TB version its never been able to remember what is '''not '''junk how ever many times i tell it. i dont have any other filters active. Tb collects my msg's from outlook.com, have looked at the filters there but theres nothing to do even msg's from here keep going to junk any ideas appreciated, thanks

Все ответы (13)

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Hi

Have you read this description of the junk process and training Thunderbird? https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages

It explains that you need to spend some time setting junk or not junk for all incoming messages for a while if you want Thunderbird to learn to detect junk for you. You can also set whether Thunderbird scans messages from people in your address books.

If you still have trouble you can turn off the adaptive junk setting - for one account or multiple accounts. That setting is also shown in the article.

Hope this helps!

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Also outlook have it's own filters so actually outlook online must be set for some emails to not move them to junk... If you use imap then you definitely should test w/o opening TB to see if moving to junk is not an outlook action...

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AgnesRM said

Hi Have you read this description of the junk process and training Thunderbird? https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages It explains that you need to spend some time setting junk or not junk for all incoming messages for a while if you want Thunderbird to learn to detect junk for you. You can also set whether Thunderbird scans messages from people in your address books. If you still have trouble you can turn off the adaptive junk setting - for one account or multiple accounts. That setting is also shown in the article. Hope this helps!

Thanx, seems i need to also mark a few "good" msg's in order to train filter. will be back with results.

am i doing this right, i first select several msg's in main window, then press uppercase J button. ...thats it, but nothing happens to indicate the action worked thanks

Изменено bill

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re :then press uppercase J button. Just press J key - not 'Shift'+'J' All those messages you marked as junk should have moved to the 'Junk' / 'Spam' folder. That's assuming you have set up the Junk Controls for the account correctly.

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WELL it specifically says upper case , not lower case [am trying to mark them as good, not junk] thanks

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Toad-Hall said

re :then press uppercase J button. Just press J key - not 'Shift'+'J' All those messages you marked as junk should have moved to the 'Junk' / 'Spam' folder. That's assuming you have set up the Junk Controls for the account correctly.

WELL it specifically says upper case , not lower case [whos advice should i take, the article or yours]. It sounds as if u think im trying mark them as jumk, i am trying to mark them as good, not as junk can u clarify pls thanks

Изменено bill

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can anyone help please with this TB learning problem or clarify the advice given above as the advice seems to conflict with the article it links to.

i seem to be the idiot stuck in the middle not making any sense of it or getting any more help

thanks

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Sorry, my misunderstanding, I did indeed think you were in eg: Inbox and wanted to mark as junk which is to select email and press j on keyboard to mark as junk and send to 'Junk' folder.

If you have message in 'Junk' folder that are good emails, then a selected email would offer the 'Not Junk' clickable option button. OR select email, press and hold 'Shift' key whilst pressing 'j' key (aka uppercase J) OR right click on highlighted email(s) and select 'Mark' > 'As not Junk'. In this case, you should notice a difference because the good 'not junk' emails should be removed fromt he Junk folder and returned to the Inbox folder.


If you are merely doing a bit of training on items that are good and currently in eg: Inbox select email, press and hold 'Shift' key whilst pressing 'j' key (aka uppercase J) OR right click on highlighted email(s) and select 'Mark' > 'As not Junk'. You will not notice anything visually any different because nothing has occurred in the UI. The good 'not junk' email will still be in the Inbox.

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AgnesRM said

Hi Have you read this description of the junk process and training Thunderbird? https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages It explains that you need to spend some time setting junk or not junk for all incoming messages for a while if you want Thunderbird to learn to detect junk for you. [...] Hope this helps!

Not true, Agnes. It has worked fine for years, and the problem happened all of a sudden, after one of the so called "updates". Hence, it has nothing to do, at least in my case, with learning AI.

Изменено Pref

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Toad-Hall said

Sorry, my misunderstanding, I did indeed think you were in eg: Inbox and wanted to mark as junk which is to select email and press j on keyboard to mark as junk and send to 'Junk' folder. If you have message in 'Junk' folder that are good emails, then a selected email would offer the 'Not Junk' clickable option button. OR select email, press and hold 'Shift' key whilst pressing 'j' key (aka uppercase J) OR right click on highlighted email(s) and select 'Mark' > 'As not Junk'. In this case, you should notice a difference because the good 'not junk' emails should be removed fromt he Junk folder and returned to the Inbox folder. If you are merely doing a bit of training on items that are good and currently in eg: Inbox select email, press and hold 'Shift' key whilst pressing 'j' key (aka uppercase J) OR right click on highlighted email(s) and select 'Mark' > 'As not Junk'. You will not notice anything visually any different because nothing has occurred in the UI. The good 'not junk' email will still be in the Inbox.

I have been doing this for months with two senders. One is the largest business daily, the other is one the chambers of the commerce. Always got their emails properly, until some TB "update".

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Toad-Hall said

I have been doing this for months with two senders. One is the largest business daily, the other is one the chambers of the commerce. Always got their emails properly, until some TB "update".

I have 75-80 daily emails, about 25 are flagged as 'spam' emails and go straight into the 'Bulk Mail' folder every day, a folder that is marked with a 'flame' just like the actual 'Junk' folder. The 'Junk' folder is my default spam / 'Junk' folder, but I never get any email in the 'Junk' folder. I also have two senders, one with usually one email per day, the other 5-8 emails per day, ALWAYS end up in the 'Bulk Mail (not Junk)' folder, for the past 3-4 months. And for the past 3-4 months I have rescued these daily emails from the 'Bulk (not Junk) Mail' folder by flagging them as 'Not Junk' because I subscribed to them and actually want them in my Inbox. I believe there is no such animal as Thunderbird "learning" anything; after all, it's just programming. Or maybe taking 3-4 months to rescue the same 5-8 emails every day is too soon for for this supposed "AI" to learn? How long do you suppose it does take?

Изменено MartyA

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Marty 1) Please start a new question. Your problem is not the same as the original, and if you "reply" to an old thread, new helpers will never see it. 2) As far as I know Thunderbird does not have a "BULK" folder. Emails in there may be put there by your email service before they ever reach Thunderbird. Check your webmail to see if the bulk folder is in your folders online, and if so, you need to teach your email service to whitelist them. Hope that helps. Agnes

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MartyA - AgnesRM is correct. 'Bulk Mail' is a folder provided by the server. Usually, folders with that 'Bulk Mail' name are associated with Yahoo servers. It is used by the server for 'Junk' mail. The server has it's own spam filters and will use them to determine what it thinks is junk/spam. Any 'junk' emails you see in the 'Bulk Mail' will have been put there by the server spam filters as Thunderbird does not use that folder by default and you have selected another folder for any junk that Thunderbird determines as junk.

Logon to your webmail account and see if you have a setting where you can set your own filter to choose what is not junk. Or perhaps use the server address book to add those addresses that are not junk to see if the server then accepts the address book entries as a whitelist.