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Firefox stops installing and says it was interrupted?

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The installation progress bar stops at about 75% and then a message appears saying, ‘Hmm. For some reason, we could not install Firefox. Choose OK to start again’. BUT it won’t start again and if I try to download from your website, the whole process happens again. This is very frustrating as many of the websites I use, are linked to Firefox. Please advise.

The installation progress bar stops at about 75% and then a message appears saying, ‘Hmm. For some reason, we could not install Firefox. Choose OK to start again’. BUT it won’t start again and if I try to download from your website, the whole process happens again. This is very frustrating as many of the websites I use, are linked to Firefox. Please advise.

Выбранное решение

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

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Дополнительные сведения о системе

Установленные плагины

Not sure if I have any.

Приложение

  • User Agent: Mozilla/5.0 (iPad; CPU OS 13_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) GSA/94.0.294702951 Mobile/15E148 Safari/604.1

Дополнительная информация

FredMcD
  • Top 10 Contributor
4394 решений 61644 ответов
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First, let's make sure your system is clean.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

First, let's make sure your system is clean. You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
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cor-el
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  • Moderator
17857 решений 161589 ответов
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Выбранное решение

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.
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