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Firefox crashes at startup

  • 1 ответ
  • 1 имеет эту проблему
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  • Последний ответ от philipp

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Firefox had been working correctly, until recently when it began crashing at startup. I tried removing the program via add/remove programs, and deleting the Firefox directory from program files. Reinstalling after each step did not resolve

AdapterDeviceID: 0x0a16 AdapterDriverVersion: 20.19.15.4531 AdapterSubsysID: 05cb1028 AdapterVendorID: 0x8086 Add-ons: aushelper%40mozilla.org:2.0,e10srollout%40mozilla.org:3.00,firefox%40getpocket.com:1.0.5,screenshots%40mozilla.org:10.12.0,webcompat%40mozilla.org:1.1,clicktoplay-rollout%40mozilla.org:1.4,followonsearch%40mozilla.com:0.9.3,shield-recipe-client%40mozilla.org:65,activity-stream%40mozilla.org:0.0.0,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:0.1,%7Bf858758c-7649-4236-b05a-fce4d9cd89d2%7D:7.3.1.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:56.0 AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 1507950592 AvailablePhysicalMemory: 850427904 AvailableVirtualMemory: 140736048304128 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 383896911872 BreakpadReserveSize: 67108864 BuildID: 20170926190823 CPUMicrocodeVersion: 0x1d CTPCohort: test CrashTime: 1506965329 E10SCohort: disqualified-test EMCheckCompatibility: true FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1506959772 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 05cb1028, AdapterDriverVersion: 20.19.15.4531 FP(D00-L1000-W00001000-T000) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 5180 StackTraces: {"crash_info":{"address":"0x7fffec37e3c0","crashing_thread":30,"type":"EXCEPTION_BREAKPOINT"},"main_module":16,"modules":[{"base_addr":"0x6a190000","code_id":"586B580037000","debug_file":"cyinjct.pdb","debug_id":"835CFEF6907A4AA29DE0D77172C9F9C51","end_addr":"0x6a1c7000","filename":"cyinjct.dll","version":"3.4.3.19949"},{"base_addr":"0x6dad0000","code_id":"59790B03389000","debug_file":"","debug_id":"","end_addr":"0x6de59000","filename":"dgapi64.dll","version":"7.3.2.562"},{"base_addr":"0x6de60000","code_id":"576A283789000","debug_file":"sysfer.pdb","debug_id":"70CF64E3812A4F458FDBC3D5E48D9EF21","end_addr":"0x6dee9000","filename":"sysfer.dll","version":"12.1.7004.6500"},{"base_addr":"0x5960430000","code_id":"5799962D4000","debug_file":"api-ms-win-crt-runtime-l1-1-0.pdb","debug_id":"B2371F5760E8494980133442342395D11","end_addr":"0x5960434000","filename":"api-ms-win-crt-runtime-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x5960440000","code_id":"57999CC64000","debug_file":"api-ms-win-crt-string-l1-1-0.pdb","debug_id":"7FE6F82F2D2A4CE9A94519965B028CDB1","end_addr":"0x5960444000","filename":"api-ms-win-crt-string-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x5960450000","code_id":"57999CAB3000","debug_file":"api-ms-win-crt-heap-l1-1-0.pdb","debug_id":"3D325CB783964B0DBBCCBFC06B3DF5701","end_addr":"0x5960453000","filename":"api-ms-win-crt-heap-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x5960460000","code_id":"5799962D4000","debug_file":"api-ms-win-crt-stdio-l1-1-0.pdb","debug_id":"C916E5BE0B70463BA85FB375477F37071","end_addr":"0x5960464000","filename":"api-ms-win-crt-stdio-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x5960470000","code_id":"57999CBF4000","debug_file":"api-ms-win-crt-convert-l1-1-0.pdb","debug_id":"2E56B214DC0E42199CA5D0B97B96A9001","end_addr":"0x5960474000","filename":"api-ms-win-crt-convert-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x5960480000","code_id":"5799962D3000","debug_file":"api-ms-win-crt-locale-l1-1-0.pdb","debug_id":"DF98255A38914AB1801F63950512A6F21","end_addr":"0x5960483000","filename":"api-ms-win-crt-locale-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x5960490000","code_id":"5799962D5000","debug_file":"api-ms-win-crt-math-l1-1-0.pdb","debug_id":"64F9AF065F8A43A497EAF1668F48AC761","end_addr":"0x5960495000","filename":"api-ms-win-crt-math-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59604a0000","code_id":"5799962D5000","debug_file":"api-ms-win-crt-multibyte-l1-1-0.pdb","debug_id":"4EE9150DB4464B93B71597A85A7679C91","end_addr":"0x59604a5000","filename":"api-ms-win-crt-multibyte-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59604b0000","code_id":"57999CC43000","debug_file":"api-ms-win-crt-time-l1-1-0.pdb","debug_id":"D9B90AF3308E462FB718091D4F54B2DD1","end_addr":"0x59604b3000","filename":"api-ms-win-crt-time-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59604c0000","code_id":"5799962D3000","debug_file":"api-ms-win-crt-filesystem-l1-1-0.pdb","debug_id":"A4472738EDA24608921A77FB5985CDAA1","end_addr":"0x59604c3000","filename":"api-ms-win-crt-filesystem-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59604d0000","code_id":"5799962D3000","debug_file":"api-ms-win-crt-environment-l1-1-0.pdb","debug_id":"66CDA321BBA649138807A18B71EA5F291","end_addr":"0x59604d3000","filename":"api-ms-win-crt-environment-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59604e0000","code_id":"5799962D3000","debug_file":"api-ms-win-crt-utility-l1-1-0.pdb","debug_id":"8C42FDE7DBE348EBAAD9ECA5DBBB9EDC1","end_addr":"0x59604e3000","filename":"api-ms-win-crt-utility-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x5961900000","code_id":"57CF97211c5000","debug_file":"setupapi.pdb","debug_id":"DDB1182EDAA64C8087775F553E8067EB1","end_addr":"0x5961ac5000","filename":"setupapi.dll","version":"10.0.10240.17113"},{"base_addr":"0x7ff7c5020000","code_id":"59CAB57183000","debug_file":"firefox.pdb","debug_id":"E723F2C2E81F4678A7A854B0025D80D12","end_addr":"0x7ff7c50a3000","filename":"firefox.exe","version":"56.0.0.6478"},{"base_addr":"0x7ff80bc10000","code_id":"559F3A8D9000","debug_file":"wsock32.pdb","debug_id":"0CCA2FE0FAA84DC79D6CF76E24A969621","end_addr":"0x7ff80bc19000","filename":"wsock32.dll","version":"10.0.10240.16384"},{"base_addr":"0x7ff80cc70000","code_id":"575A4CD017000","debug_file":"vcruntime140.amd64.pdb","debug_id":"C6716ED5C70C4D9889CFE56B7842A7B61","end_addr":"0x7ff80cc87000","filename":"VCRUNTIME140.dll","version":"14.0.24210.0"},{"base_addr":"0x7ff80e4b0000","code_id":"586B580850000","debug_file":"cyvrtrap.pdb","debug_id":"E7D41384674D46CCAD5ACB2E7555584C1","end_addr":"0x7ff80e500000","filename":"cyvrtrap.dll","version":"3.4.3.19949"},{"base_addr":"0x7ff80e500000","code_id":"586B57E81d000","debug_file":"cyvera.pdb","debug_id":"7AD7731DFE1542BB8F3685F395042F7A1","end_addr":"0x7ff80e51d000","filename":"cyvera.dll","version":"3.4.3.19949"},{"base_addr":"0x7ff80e520000","code_id":"586B57DCc000","debug_file":"ntnativeapi.pdb","debug_id":"EBA9F3D4687E43E493F659068081B7F31","end_addr":"0x7ff80e52c000","filename":"ntnativeapi.dll","version":"3.4.3.19949"},{"base_addr":"0x7ff80f150000","code_id":"580F04E5274000","debug_file":"comctl32.pdb","debug_id":"BFD5070B491B4F599B88CAF7B614F6671","end_addr":"0x7ff80f3c4000","filename":"comctl32.dll","version":"6.10.10240.17184"},{"base_addr":"0x7ff80f3d0000","code_id":"559F38FC7000","debug_file":"msimg32.pdb","debug_id":"49C39AE5B8004E6B8FCED761825E2CF41","end_addr":"0x7ff80f3d7000","filename":"msimg32.dll","version":"10.0.10240.16384"},{"base_addr":"0x7ff80f9f0000","code_id":"559F3AC215000","debug_file":"NapiNSP.pdb","debug_id":"25BC1F3E9F9746C897B7D8557ABE56701","end_addr":"0x7ff80fa05000","filename":"NapiNSP.dll","version":"10.0.10240.16384"},{"base_addr":"0x7ff80fa50000","code_id":"559F3A8B1a000","debug_file":"pnrpnsp.pdb","debug_id":"3DC023D6890E4599919DC7869CBFB65A1","end_addr":"0x7ff80fa6a000","filename":"pnrpnsp.dll","version":"10.0.10240.16384"},{"base_addr":"0x7ff80fae0000","code_id":"559F3A5215000","debug_file":"wshbth.pdb","debug_id":"0501337F9EE44B9E873E171099295EDC1","end_addr":"0x7ff80faf5000","filename":"wshbth.dll","version":"10.0.10240.16384"},{"base_addr":"0x7ff80fe10000","code_id":"559F395F14000","debug_file":"wbemsvc.pdb","debug_id":"C60FDAB2EBD54BA4962424A2758942971","end_addr":"0x7ff80fe24000","filename":"wbemsvc.dll","version":"10.0.10240.16384"},{"base_addr":"0x7ff80fef0000","code_id":"559F3988d000","debug_file":"winrnr.pdb","debug_id":"FE5C0C26FACC4225B62813CBD177B4D01","end_addr":"0x7ff80fefd000","filename":"winrnr.dll","version":"10.0.10240.16384"},{"base_addr":"0x7ff80ff10000","code_id":"559F397Cf8000","debug_file":"fastprox.pdb","debug_id":"545B9187ABD44F14BD4FC739ED38F3691","end_addr":"0x7ff810008000","filename":"fastprox.dll","version":"10.0.10240.16384"},{"base_addr":"0x7ff810390000","code_id":"559F383Db000","debug_file":"avrt.pdb","debug_id":"A1E0314F64C249F4936DBB7C233978201","end_addr":"0x7ff81039b000","filename":"avrt.dll","version":"10.0.10240.16384"},{"base_addr":"0x7ff8110c0000","code_id":"59AE1D9Ef2000","debug_file":"ucrtbase.pdb","debug_id":"A1B4EBFAFD624E9288E10E217EAB12E51","end_addr":"0x7ff8111b2000","filename":"ucrtbase.dll","version":"10.0.10240.17609"},{"base_addr":"0x7ff811220000","code_id":"59AE389C9b000","debug_file":"msvcp_win.pdb","debug_id":"085341F6C39542D0BC5D91DF593BB8F91","end_addr":"0x7ff8112bb000","filename":"msvcp_win.dll","version":"10.0.10240.17609"},{"base_addr":"0x7ff8112e0000","code_id":"559F39637f000","debug_file":"wbemcomn.pdb","debug_id":"977244FB795B4826A33BA2B40BC21F111","end_addr":"0x7ff81135f000","filename":"wbemcomn.dll","version":"10.0.10240.16384"},{"base_addr":"0x7ff8113e0000","code_id":"59790A22c5000","debug_file":"","debug_id":"","end_addr":"0x7ff8114a5000","filename":"COM_Sensor64.dll","version":"7.3.2.562"},{"base_addr":"0x7ff811710000","code_id":"59790ADB21000","debug_file":"","debug_id":"","end_addr":"0x7ff811731000","filename":"OS_Plugin64.dll","version":"7.3.2.562"},{"base_addr":"0x7ff811740000","code_id":"59790B2392000","debug_file":"","debug_id":"","end_addr":"0x7ff8117d2000","filename":"ame_smtpsensor64.dll","version":"7.3.2.562"},{"base_addr":"0x7ff811940000","code_id":"59790B751a4000","debug_file":"AME_OutlookSensor64.pdb","debug_id":"78CA8C32FA264A38881E074F633798691","end_addr":"0x7ff811ae4

Firefox had been working correctly, until recently when it began crashing at startup. I tried removing the program via add/remove programs, and deleting the Firefox directory from program files. Reinstalling after each step did not resolve AdapterDeviceID: 0x0a16 AdapterDriverVersion: 20.19.15.4531 AdapterSubsysID: 05cb1028 AdapterVendorID: 0x8086 Add-ons: aushelper%40mozilla.org:2.0,e10srollout%40mozilla.org:3.00,firefox%40getpocket.com:1.0.5,screenshots%40mozilla.org:10.12.0,webcompat%40mozilla.org:1.1,clicktoplay-rollout%40mozilla.org:1.4,followonsearch%40mozilla.com:0.9.3,shield-recipe-client%40mozilla.org:65,activity-stream%40mozilla.org:0.0.0,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:0.1,%7Bf858758c-7649-4236-b05a-fce4d9cd89d2%7D:7.3.1.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:56.0 AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 1507950592 AvailablePhysicalMemory: 850427904 AvailableVirtualMemory: 140736048304128 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 383896911872 BreakpadReserveSize: 67108864 BuildID: 20170926190823 CPUMicrocodeVersion: 0x1d CTPCohort: test CrashTime: 1506965329 E10SCohort: disqualified-test EMCheckCompatibility: true FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1506959772 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 05cb1028, AdapterDriverVersion: 20.19.15.4531 FP(D00-L1000-W00001000-T000) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 5180 StackTraces: {"crash_info":{"address":"0x7fffec37e3c0","crashing_thread":30,"type":"EXCEPTION_BREAKPOINT"},"main_module":16,"modules":[{"base_addr":"0x6a190000","code_id":"586B580037000","debug_file":"cyinjct.pdb","debug_id":"835CFEF6907A4AA29DE0D77172C9F9C51","end_addr":"0x6a1c7000","filename":"cyinjct.dll","version":"3.4.3.19949"},{"base_addr":"0x6dad0000","code_id":"59790B03389000","debug_file":"","debug_id":"","end_addr":"0x6de59000","filename":"dgapi64.dll","version":"7.3.2.562"},{"base_addr":"0x6de60000","code_id":"576A283789000","debug_file":"sysfer.pdb","debug_id":"70CF64E3812A4F458FDBC3D5E48D9EF21","end_addr":"0x6dee9000","filename":"sysfer.dll","version":"12.1.7004.6500"},{"base_addr":"0x5960430000","code_id":"5799962D4000","debug_file":"api-ms-win-crt-runtime-l1-1-0.pdb","debug_id":"B2371F5760E8494980133442342395D11","end_addr":"0x5960434000","filename":"api-ms-win-crt-runtime-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x5960440000","code_id":"57999CC64000","debug_file":"api-ms-win-crt-string-l1-1-0.pdb","debug_id":"7FE6F82F2D2A4CE9A94519965B028CDB1","end_addr":"0x5960444000","filename":"api-ms-win-crt-string-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x5960450000","code_id":"57999CAB3000","debug_file":"api-ms-win-crt-heap-l1-1-0.pdb","debug_id":"3D325CB783964B0DBBCCBFC06B3DF5701","end_addr":"0x5960453000","filename":"api-ms-win-crt-heap-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x5960460000","code_id":"5799962D4000","debug_file":"api-ms-win-crt-stdio-l1-1-0.pdb","debug_id":"C916E5BE0B70463BA85FB375477F37071","end_addr":"0x5960464000","filename":"api-ms-win-crt-stdio-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x5960470000","code_id":"57999CBF4000","debug_file":"api-ms-win-crt-convert-l1-1-0.pdb","debug_id":"2E56B214DC0E42199CA5D0B97B96A9001","end_addr":"0x5960474000","filename":"api-ms-win-crt-convert-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x5960480000","code_id":"5799962D3000","debug_file":"api-ms-win-crt-locale-l1-1-0.pdb","debug_id":"DF98255A38914AB1801F63950512A6F21","end_addr":"0x5960483000","filename":"api-ms-win-crt-locale-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x5960490000","code_id":"5799962D5000","debug_file":"api-ms-win-crt-math-l1-1-0.pdb","debug_id":"64F9AF065F8A43A497EAF1668F48AC761","end_addr":"0x5960495000","filename":"api-ms-win-crt-math-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59604a0000","code_id":"5799962D5000","debug_file":"api-ms-win-crt-multibyte-l1-1-0.pdb","debug_id":"4EE9150DB4464B93B71597A85A7679C91","end_addr":"0x59604a5000","filename":"api-ms-win-crt-multibyte-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59604b0000","code_id":"57999CC43000","debug_file":"api-ms-win-crt-time-l1-1-0.pdb","debug_id":"D9B90AF3308E462FB718091D4F54B2DD1","end_addr":"0x59604b3000","filename":"api-ms-win-crt-time-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59604c0000","code_id":"5799962D3000","debug_file":"api-ms-win-crt-filesystem-l1-1-0.pdb","debug_id":"A4472738EDA24608921A77FB5985CDAA1","end_addr":"0x59604c3000","filename":"api-ms-win-crt-filesystem-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59604d0000","code_id":"5799962D3000","debug_file":"api-ms-win-crt-environment-l1-1-0.pdb","debug_id":"66CDA321BBA649138807A18B71EA5F291","end_addr":"0x59604d3000","filename":"api-ms-win-crt-environment-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59604e0000","code_id":"5799962D3000","debug_file":"api-ms-win-crt-utility-l1-1-0.pdb","debug_id":"8C42FDE7DBE348EBAAD9ECA5DBBB9EDC1","end_addr":"0x59604e3000","filename":"api-ms-win-crt-utility-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x5961900000","code_id":"57CF97211c5000","debug_file":"setupapi.pdb","debug_id":"DDB1182EDAA64C8087775F553E8067EB1","end_addr":"0x5961ac5000","filename":"setupapi.dll","version":"10.0.10240.17113"},{"base_addr":"0x7ff7c5020000","code_id":"59CAB57183000","debug_file":"firefox.pdb","debug_id":"E723F2C2E81F4678A7A854B0025D80D12","end_addr":"0x7ff7c50a3000","filename":"firefox.exe","version":"56.0.0.6478"},{"base_addr":"0x7ff80bc10000","code_id":"559F3A8D9000","debug_file":"wsock32.pdb","debug_id":"0CCA2FE0FAA84DC79D6CF76E24A969621","end_addr":"0x7ff80bc19000","filename":"wsock32.dll","version":"10.0.10240.16384"},{"base_addr":"0x7ff80cc70000","code_id":"575A4CD017000","debug_file":"vcruntime140.amd64.pdb","debug_id":"C6716ED5C70C4D9889CFE56B7842A7B61","end_addr":"0x7ff80cc87000","filename":"VCRUNTIME140.dll","version":"14.0.24210.0"},{"base_addr":"0x7ff80e4b0000","code_id":"586B580850000","debug_file":"cyvrtrap.pdb","debug_id":"E7D41384674D46CCAD5ACB2E7555584C1","end_addr":"0x7ff80e500000","filename":"cyvrtrap.dll","version":"3.4.3.19949"},{"base_addr":"0x7ff80e500000","code_id":"586B57E81d000","debug_file":"cyvera.pdb","debug_id":"7AD7731DFE1542BB8F3685F395042F7A1","end_addr":"0x7ff80e51d000","filename":"cyvera.dll","version":"3.4.3.19949"},{"base_addr":"0x7ff80e520000","code_id":"586B57DCc000","debug_file":"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hi, this may be caused by the traps security software that 's running on the affected device...