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My Firefox 36.0.4 keeps crashing after many years without any problem. I tried updating, restoring and re-installing but no change.

Firefox Решение проблем
FredMcD отвечено
watling67
watling67

This happens while surfing different sites. Sent several crash reports but have not received any response. Latest crash report is bp-505c9666-c976-4686-a61d-43ace2150330.

This happens while surfing different sites. Sent several crash reports but have not received any response. Latest crash report is bp-505c9666-c976-4686-a61d-43ace2150330.
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Все ответы (4)

philipp
philipp
  • Модератор

hello, the norton identity safe extension seems to play a part in the one crash report id you've mentioned. please try to use norton live update to bring all its components up to date or in case this doesn't help or you're already on the latest version, try disabling the addon for the moment: Disable or remove Add-ons

watling67
watling67 Задавший вопрос

Norton was up to date and there was no Norton identity safe extension to be found in Extensions, Appearance or Plugins.

Thanks.

philipp
philipp
  • Модератор

identity safe might be a module of the norton toolbar - try to disable it as well in case you have it present.

FredMcD
FredMcD

philipp said

identity safe might be a module of the norton toolbar - try to disable it as well in case you have it present.

This is correct.

Some problems with the Norton Toolbar is caused by a registry error. If you want more information, just ask.