I cannot open attachments in Hotmail on Firefox for the last couple of weeks. It works fine on Chrome but I don't want to change browsers...Any suggestions?
Any emails that I receive in hotmail, I can't open the attachments.
It always shows this message at the top of the email:
Windows Live Hotmail was not able to complete this request. Microsoft may contact you about any issues you report.
I tried opening the same attachment in the Chrome Browser in Hotmail and it opened just fine.
Do you have a solution to this problem?
Toate răspunsurile (3)
Soluție aleasă
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode
Thank you for your help! I cleared the cache, tried to open an attachment and it worked!
Interesting though, I had cleared my cache etc. just before this started happening.
In any case, I can open attachments now!
Thanks again!
You're welcome