Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Caută ajutor

Atenție la excrocheriile de asistență. Noi nu îți vom cere niciodată să suni sau să trimiți vreun SMS la vreun număr de telefon sau să dai informații personale. Te rugăm să raportezi activitățile suspecte folosind opțiunea „Raportează un abuz”.

Află mai multe
Deschis

30-day refund

Firefox Conturi
James a răspuns la acum 3 săptămâni
Francisco Pasqual
Francisco Pasqual

Hi,

I purchased a 30-day VPN but it is not supported by my computed, so I can't use it. I tried downloading a previous version but it didn't work anyway. Therefore I'd like to request a refund, following the 30-day refund policy (I purchased it 2 days ago).

My e-mail is [redacted] @gmail.com and user is francisco.pasqual.

Thanks,

Hi, I purchased a 30-day VPN but it is not supported by my computed, so I can't use it. I tried downloading a previous version but it didn't work anyway. Therefore I'd like to request a refund, following the 30-day refund policy (I purchased it 2 days ago). My e-mail is [redacted] @gmail.com and user is francisco.pasqual. Thanks,

Modificat la de James

Toate răspunsurile (1)

James
James
  • Moderator
  • Top 10 colaboratori

On https://www.mozilla.org/products/vpn/download/ is shows the minimum macOS version needed is macOS 13.0 or later.

https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn

Mozilla VPN is one of Mozilla's premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

The Mozilla VPN form link can also be found at top at Ask a Question > Mozilla VPN as you posted this thread in desktop Firefox section.

Adresează o întrebare

Trebuie să intri în cont ca să răspunzi la o postare. Te rugăm să adresezi o întrebare nouă dacă nu ai încă un cont.