Push notification on multiple account
Good morning,
Yesterday I wrote a comment about the Thunderbird app and support asked me to submit a report. I then received an email telling me to open a ticket—I honestly don't know how—or to send an email. Here's my problem:
1) The most serious issue is that push notifications aren't working as described. Specifically, I disabled battery restrictions, selected the primary account, went to folder management, and enabled push notifications in the inbox. I tested it by sending an email, and everything worked perfectly. Then I went to the second account I registered, then folder management, and that's where the problem arises. Regardless of the account I use, it always lets me manage folders only from the first account, and that's a major problem. Despite this, even after 15 minutes or with the app open, I still don't receive emails for the accounts, not even after an hour. I have to force the emails to be received, and then Thunderbird shows them to me.
2) In the combined view, it's not possible to move emails into the folders of the mailbox to which they belong. I'm forced to go into the specific mailbox each time and operate. I've tried various clients, and none of the combined view forces you to go into the specific mailbox.
3) Absurd attachment management. If an email has an attachment, I have to click three times to change the view each time. The first click switches from the combined view to the email, the second click switches from the email to the attachments. The third click finally opens the attachments. Other clients just click on the preview.
I look forward to your feedback. Thank you. Julian
Toate răspunsurile (1)
1.) Can you please confirm what protocol your second account is using, Imap or pop3.
- Push is only supported with Imap (using the IMAP IDLE command), enabling the server to notify the app immediately when new mail arrives. The pop protocol provides no such capability.
- The pop3 protocol has no concept of folders. Local folders are not supported.
- The TB/K9 mail app does not support the creation, deletion or renaming of folders.
- For imap accounts, you can create Imap folders/labels on the server and sync these to the app. Then move emails into these folders using the app.
Are you terminating the app via Androids recent apps list? This terminates the push service and stops email synchronising reliably.
2.) The option to move/copy an email is available after you open an email from the Unified inbox.
Within the Unified Inbox...
- Open an email
- Tap the three dot menu
- Tap move or copy option
If the move/copy option is not displayed, you may need to enable the option. Navigate to settings > general settings > display > visible message actions.
If you have ideas to improve the app, feel free to raise your suggestions on mozilla connect where community members can vote for them.